- Camping and exploring (Travel & 4wd Adventures)
- Providing beauty services
- Fitness and wellness
- Exploring various recipes, cooking tips, and culinary experiences
Imogen Costi
Adelaide,SA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Verification and Compliance Officer
National Crime Checks
04.2024 - Current
- Conduct thorough verification of applicants' IDs to prevent fraud during police check applications
- Ensure critical personal details (date of birth, name, gender, photo) match official records
- Assist clients via email, providing guidance on platform usage and offering solutions to meet customer needs
Full-Time Reliever & Pre-Delivery Coordinator
Eagers Automotive
07.2023 - 04.2024
- Adapted to various car dealerships across Adelaide.
- Built rapport with customers, promoted value-added products, and coordinated car delivery preparation (e.g., tinting, ceramic coating, dash cameras interior protection, etc)
- Managed customer inquiries, follow-up communications, and ensured the accuracy of sales and warranty documentation
- Participated in monthly team meetings to review sales targets, achievements, and areas for improvement
Grocery Nightfill Assistant
Coles
03.2020 - 07.2023
- Responsible for stock replenishment, stocktake, presentation of shelf standards, and assisting customers with inquiries.
- Assisted the bakery team with tasks such as product preparation, stocking, and ensuring the store was ready for business by 7am.
- Provided excellent customer service and handled high-pressure situations during peak times, including during the Covid-19 Pandemic of panic buying.
- Stock inventory and replenishment to approve availability.
Trainee Business Administrator
Next Gen Electrical
05.2021 - 05.2022
- Completed administrative tasks such as Managing email correspondence, phone communications, and organizing critical company documents.
- Coordinated office supplies, conducted stocktakes, and ensured the first-aid and safety stock was always fulfilled.
- Personal assistant duties to my direct Manager, these included but were not limited to - drycleaner pickups, post office deliveries, collection of refreshments for the team.
- Contributed to the business’s operational efficiency through organized document management and data entry.
Football Canteen Assistant
Gaza Football Club
01.2018 - 03.2018
- Assisted with customer orders, prepared food, and managed cash transactions at the till
- Provided high-quality service in a fast-paced environment
Education
High School Diploma -
Mark Oliphant College
Adelaide, SA01-2022
Skills
- Verification processes
- Sales Experience
- Regulatory compliance
- Fraud Risk Assessment
- Data Interpretation
- Customer Engagement
- Case documentation
- Strong Verbal Skills
- Problem solving
- Team collaboration
- Organizational Time Management
- Office administration
- Document Analysis
- Project coordination
- Continuous improvement
Accomplishments
- Product Promotion - Up-sold car products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction during peak Covid 19 Panic buying.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Fully Qualified Eye Lash Technician
- White card
- First Aid Qualified
- Cert III in Business
Interests
Timeline
Verification and Compliance Officer
National Crime Checks
04.2024 - Current
Full-Time Reliever & Pre-Delivery Coordinator
Eagers Automotive
07.2023 - 04.2024
Trainee Business Administrator
Next Gen Electrical
05.2021 - 05.2022
Grocery Nightfill Assistant
Coles
03.2020 - 07.2023
Football Canteen Assistant
Gaza Football Club
01.2018 - 03.2018
High School Diploma -
Mark Oliphant College
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