- Reading
- Writing
- Outdoor Recreation
- Volunteer Work
- Hiking
Imogen De Waard
Braddon,ACT
Summary
I am a proficient Law student looking to to obtain a position where I can continue to increase my existing capabilities both personally and professionally in order to ensure a rewarding career for my future. Through my previous roles and personal experiences, I have demonstrated excellent customer service, communication and organisational skills.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Casual Recreation Facilitator
QPRC Council
Queanbeyan, NSW
11.2025 - Current
- Member of the district government council
- Development of recreational programmes
- Qualified Lifeguard
- Qualified Swim Instructor
- Managed front desk operations
- Provided friendly customer service to guests and addressed concerns
- Conducted daily inspections of facilities to maintain cleanliness and safety standards
- Responded to emergency situations and provided First Aid
- Learned and maintained proficiency in first responder skills such as First Aid and CPR
- Upheld hygiene standards in pool and surrounding areas
- Confirmed appointments, communicated with clients, and updated client records.
- Facilitated workshops promoting health, wellness, and social interaction among participants.
Learn to Swim Instructor
Pete's Swim School
Queanbeyan, NSW
04.2024 - 11.2025
- Instructed swimming techniques to diverse groups and ages, ensuring safety and engagement.
- Developed personalised lesson plans based on individual skill levels and goals.
- Monitored student progress, providing constructive feedback and encouragement.
- Ensured compliance with safety protocols during lessons and activities.
Volunteer
Warrigal Aged Care
Queanbeyan, NSW
01.2023 - 03.2025
- Socialised with residents and assisted with activities, support and company to ensure comfort and dignity.
- Collaborated with staff to create engaging recreational programs for seniors.
- Observed and reported changes in residents' wellbeing to nursing staff promptly.
- Supported implementation of social events, enhancing resident well-being.
- Assisted with special events and programs.
Fast Food Crew Member
Hungry Jacks
Canberra, ACT
10.2022 - 11.2023
- Delivered exceptional customer service in high-pressure environments
- Resolved customer inquiries efficiently through effective communication and problem-solving techniques.
- Trained new staff on operational procedures
- Managed cash handling processes accurately
- Worked at the front counter, drive-thru, kitchen and barista station
Work experience
The Canberra Times
Canberra, ACT
09.2023 - 10.2023
- Wrote an article of my own which was published in the Canberra Times newspaper
- Worked alongside journalists, photographers and editors in the newspaper company
- Developed a deeper understanding of research, publications, content and writing
- Collaborated with editors to refine content
Education
Bachelor of Laws -
University of Canberra
Canberra, ACT11.2030
Senior Secondary Certificate of Education -
Saint Mary Mackillop College
Tuggeranong, ACT12.2025
Study Abroad -
Cokethorpe School
Oxfordshire, UK 07.2022
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Excellent communication
- Organisational skills
- Computer skills
- Facility management
- Resilience
Certification
- First Aid Certificate
- CPR Certificate
- Working with Vulnerable People Card
- Lifeguard Licence
- Swim Teaching Licence
Interests
Timeline
Casual Recreation Facilitator
QPRC Council
11.2025 - Current
Learn to Swim Instructor
Pete's Swim School
04.2024 - 11.2025
Work experience
The Canberra Times
09.2023 - 10.2023
Volunteer
Warrigal Aged Care
01.2023 - 03.2025
Fast Food Crew Member
Hungry Jacks
10.2022 - 11.2023
Bachelor of Laws -
University of Canberra
Senior Secondary Certificate of Education -
Saint Mary Mackillop College
Study Abroad -
Cokethorpe School