Imogen Eason
Diamond Creek
Summary
i always strive to be my best for myself and for the people around me. i am eager to learn, easy to train and ambitious to be a productive part of the workplace.
- i have a strong communication skill set with both internal staff, clients and suppliers in both a professional and friendly manner.
- competent computer skills in MS office, Vision, Acction & Novus. the learning of job specific software would not be an issue to learn.
- my knowledge of customer service, management, admin, and sales support would be a valid asset to the organisation.
Overview
4
4
years of professional experience
Work History
Processing Officer
EML
07.2023 - Current
- registered certificates of capacity under injured workers claim numbers in Novus.
- processed payment for certificates of capacity.
- analysed information currently in the claims system to identify whether the certificate of capacity is a duplicate.
- making sure all important information within the certificate is provided.
- communicating with case managers regarding certificates of capacity that have been send to my que to ensure i have all the correct information before entering.
- analysing data to identify the correct claim to complete data entry.
Office Administrator
Eascom Electrical
11.2022 - 07.2023
- interacted with customers over phone, email, or in person to provide and receive information.
- answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- maintained electronic and paper filing system for easy retrieval of information.
- coordinated communications, registration, recordkeeping, and other administrator functions.
- tracked office supplies and restocked low items to keep team members on-task and productive.
- edited documents to provide accuracy of language, flow, and readability.
- assisted in preparation and processing of payroll and facilitated prompt staff payments.
- inserted purchase orders and invoices into system.
- sat in on team meeting to learn whats needs to be done and how my skills can help.
Bartender
Diamond Creek Tavern
02.2021 - 11.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Waitress
Slices
10.2020 - 12.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- answered customer phone calls.
- helped run functions and events that happened within the vicinity.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Customer Service Representative
Augustus Gelatery
02.2020 - 10.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
St Helena Secondary Collage
Melbourne, VIC12.2022
Skills
- time management
- people skills
- communication
- team building
- organization
- computer skills
- creativity
- problem solving
- adaptability
- active listener
- staff training
Timeline
Processing Officer
EML
07.2023 - Current
Office Administrator
Eascom Electrical
11.2022 - 07.2023
Bartender
Diamond Creek Tavern
02.2021 - 11.2022
Waitress
Slices
10.2020 - 12.2020
Customer Service Representative
Augustus Gelatery
02.2020 - 10.2020
High School Diploma -
St Helena Secondary Collage
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