Imogen Ford
Glenrowan,VIC
Summary
Passionate about the hospitality industry. Owned and managed a busy successful pub for 3 years, during my time I successfully navigated all the challenges COVID had to give me. I can attribute my success to many things but without a doubt my organization, problem solving and communication kept my business flowing smoothly. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Educator
Wangaratta Country Buddies
11.2023 - Current
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Publican, Owner
Kyabram
12.2019 - 04.2023
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Created a budget and tracked expenses to ensure the financial health of the business
- Created a social media presence to engage customers and increase awareness of the business
- Developed a website and utilized digital marketing tactics to increase online visibility and brand recognition
- Hired a team of employees to support daily operations, resulting in improved customer service
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Receptionist
Nirebo Motel
01.2019 - 07.2021
- Filed and maintained records and documents, ensuring their accuracy and confidentiality
- Managed multiple phone lines and answered incoming calls in a timely and efficient manner
- Managed a multi-line phone system, answering calls in a professional and courteous manner
- Processed payments and issued receipts
- Developed and maintained strong relationships with vendors and suppliers
Housekeeper
Moama On The Murray
01.2018 - 01.2019
- Maintained a detailed inventory of all cleaning supplies and equipment, ensuring the efficient use of resources and cost savings
- Replaced linens and towels in rooms, ensuring that all rooms were stocked with the necessary amenities
- Vacuumed, mopped and buffed floors, resulting in a more presentable and inviting atmosphere
- Operated laundry equipment, such as washing machines, dryers, and ironing machines
- Ensured the safety of guests and staff by adhering to all safety protocols and procedures
Education
Year 12 -
St Joesephs College
12.2013
Skills
- Time Management
- Critical thinking and problem solving
- Leadership
- Effective Time Management
- Ability to Multitask
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication Skills
- Management Skills
Languages
English
References
- Rodney Taylor, Nirebo Motel, 0457009325
- Mark Pertzel, Moama On The Murray, 0461338510
Certification
- First Aid Certification
- Working with children's check.
- Licence.
Timeline
Educator
Wangaratta Country Buddies
11.2023 - Current
Publican, Owner
Kyabram
12.2019 - 04.2023
Receptionist
Nirebo Motel
01.2019 - 07.2021
Housekeeper
Moama On The Murray
01.2018 - 01.2019
Year 12 -
St Joesephs College
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