Imogen Ford
GLENROWAN
Summary
Dynamic professional with a proven track record at Fordys Contracting, excelling in organization and time management. Enhanced project workflows and improved recordkeeping accuracy through standardized data entry protocols. Adept at training staff and fostering teamwork, contributing to operational efficiency and a positive work environment.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
7
7
years of professional experience
Work History
Receptionist
Lancemore Milawa
01.2025 - Current
- Assisted customers with inquiries and provided information about services offered.
- Supported team in maintaining a welcoming and professional front desk environment.
- Handled guest feedback efficiently to enhance overall service quality and satisfaction.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported event planning logistics by coordinating resources and assisting with on-site preparations.
- Acted as first point of contact and set appointments for prospective clients.
Admin Officer
Fordys Contracting
09.2021 - 01.2025
- Created and maintained comprehensive filing systems for improved document retrieval and organization.
- Improved department efficiency by streamlining and implementing policies and processes.
- Oversaw inventory management, tracking supplies to ensure adequate resources for daily operations.
- Implemented data entry protocols that increased accuracy in record-keeping by standardizing procedures.
Publican
Ky West Hotel
06.2020 - 05.2023
- Managed daily bar operations, ensuring efficient service and high-quality customer experience.
- Developed and implemented inventory control procedures to minimize waste and optimize stock levels.
- Trained and mentored staff on bartending techniques, enhancing team performance and service quality.
- Collaborated with kitchen staff to create innovative drink pairings, enhancing guest satisfaction.
- Coordinated promotional events, increasing foot traffic and elevating brand visibility within the community.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Receptionist
Nirebo Hotel
08.2018 - 12.2020
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Cultivated positive relationships with clients through professional demeanour and excellent interpersonal skills.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
Education
High School Diploma -
St. Joseph's College
Echuca, VIC12-2014
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Attention to detail
- Recordkeeping and file management
- Staff training and development
- Shift scheduling
Timeline
Receptionist
Lancemore Milawa
01.2025 - Current
Admin Officer
Fordys Contracting
09.2021 - 01.2025
Publican
Ky West Hotel
06.2020 - 05.2023
Receptionist
Nirebo Hotel
08.2018 - 12.2020
High School Diploma -
St. Joseph's College