Imogen Hansen
Elizabeth,SA
Summary
As someone with extensive experience in the hospitality industry, I would make a fantastic addition to your team. I am eager to transition into retail and apply a customer-centric approach in a new environment. i have a fantastic ability to deliver exceptional service and foster positive relationships, ensuring customer satisfaction and loyalty. I am always passionate about leveraging transferable skills to contribute effectively to a team and drive sales success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager/Key Holder
McDonald's Restaurant
01.2025 - Current
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Ability to work and communicate professionally in a fast paced environment.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Responded to inquiries from callers seeking information.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
Crew Member
McDonald's Restaurant
09.2023 - 01.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Education
Craigmore Highschool
Skills
- Effective leadership
- Employee motivation
- Time management
- Customer service
- Multitasking
- Excellent communication
- Reliability
- Store maintenance
- Technical skills
- Drawer balancing
- Willingness to learn
- Problem-solving
- Meeting KPI
- Cash handling
Certification
Received a certificate from the Adelaide Institute of Hospitality.
Received a certificate from the CBD College by completing First Aid training
Received a certificate by completing Fire & Safety training from Australasian Fire & Safety.
Timeline
Shift Manager/Key Holder
McDonald's Restaurant
01.2025 - Current
Crew Member
McDonald's Restaurant
09.2023 - 01.2025
Craigmore Highschool
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