Imogen Hill
Wynnum West,QLD
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. I am knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Shift Manager Employed at McDonalds Cannon Hill
McDonalds
Cannon Hill
06.2020 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Work Experience - Interior Design
Rachel Styling
Manly, QLD
07.2022 - 08.2022
- Conducted post-project evaluations analyzing areas of improvement including revisions to design processes and communication strategies.
- Established a reputation for exceptional customer service by addressing client concerns promptly, ensuring their satisfaction throughout the design process.
- Participated in industry trade shows, conferences, and seminars, staying current with emerging trends and expanding professional network.
Education
Cannon Hill Anglican College
Cannon HillBachelors of Design - Interior Architecture / Product Design
Griffith University
Brisbane, QLD10.2026
CERT - CERT 3 in Business
Cannon Hill Anglican College
Cannon Hill11.2022
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Staff Motivation
- Punctual and Reliable
- Energetic and Enthusiastic
- Training and mentoring
- Team Development
- Delegating Work
- Documentation And Reporting
- Schedule Management
Personal Development
Australia Wide First Aid
- First Aid (2022)
- Cardiopulmonary Resuscitation (2022)
- Basic Emergency Life Support (2022)
IT Competencies
- MS Office (Word, Excel, PowerPoint, Outlook)
- Adobe Illustrator, Adobe photoshop
References
Emma Bonasia
0469452449 / emmabonasia04@gmail.com
Assistant Advisor at HKS Financial Planning
Ajok Ring
0426029954 / ajokring3@gmail.com
Restaurant Manager at Mcdonald's
Timeline
Work Experience - Interior Design
Rachel Styling
07.2022 - 08.2022
Shift Manager Employed at McDonalds Cannon Hill
McDonalds
06.2020 - Current
Cannon Hill Anglican College
Bachelors of Design - Interior Architecture / Product Design
Griffith University
CERT - CERT 3 in Business
Cannon Hill Anglican College