Imogen Leitch
Sydney,NSW
Summary
High-energy opening/closing Manager bringing extensive experience in Hospitality settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Gifted in overseeing all facets of customer-facing and back-end operations. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Customer Service
Ice Creamery & Espresso Bar
07.2019 - 07.2020
- Taking customers orders
- Cash handling and transaction processing
- Opening and closing the store
- Preparing food and drinks
- Cleaning tables
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service/Closing Shift Manager
DeFrance
04.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Operated espresso machines and commercial coffee brewers to create beverages.
Work Placement
St George public hospital
02.2022 - 02.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Work Placement
Kareena Private Hospital
05.2022 - 06.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Education
High School Diploma -
Kirrawee High School
Kirrawee, NSW12.2021
Certificate III Health Services Assistance - Nursing
St George Tafe
Kogarah, NSW11.2021
Bachelor of Nursing - Nursing
University of Wollongong
Wollongong, NSW11.2025
Skills
- Courteous with a strong service mindset
- Customer service
- Creative problem solving
- Calm and professional under pressure
- Understanding customers needs
- Reliable, Honest and Trustworthy
- Friendly and keen to learn new skills
- Good attention to detail
- Solid communication skills, Both written and verbal
- Good organisational skills, with an ability to multi-task
- Experience in food preparation and handling
Additional Information
Available to work Monday, Tuesday, Thursday and Sunday.
References
Leah Harris - DeFrance - 0478 047 868
Dianne Bryant - St Catherine Labouré School - 0418 452 503
Timeline
Work Placement
Kareena Private Hospital
05.2022 - 06.2022
Work Placement
St George public hospital
02.2022 - 02.2022
Customer Service/Closing Shift Manager
DeFrance
04.2021 - Current
Customer Service
Ice Creamery & Espresso Bar
07.2019 - 07.2020
High School Diploma -
Kirrawee High School
Certificate III Health Services Assistance - Nursing
St George Tafe
Bachelor of Nursing - Nursing
University of Wollongong
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