Summary
Overview
Work History
Education
Skills
Timeline
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Imogen McCauley

Manly,NSW

Summary

Versatile and highly organised professional with over 8 years of experience in executive support, administration, and customer service, now looking to transition into the fashion industry with a focus on retail, styling, and administrative roles. Known for strong interpersonal skills, a keen eye for detail, and the ability to thrive in fast-paced, client-focused environments. Brings a polished and professional approach to customer service, combined with a genuine passion for fashion, presentation, and brand storytelling. Confident supporting both front-of-house retail operations and behind-the-scenes coordination, with a proven track record of delivering high standards and maintaining discretion in dynamic settings.

Overview

10
10
years of professional experience

Work History

Executive Assistant

Dexus
Sydney, New South Wales
12.2023 - 12.2024
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Collaborated on special projects to improve overall business operations within organization efficiently.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Streamlined communication between departments, resulting in more effective project coordination and execution.
  • Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
  • Improved document management and accessibility with creation of centralized digital repository.
  • Assisted in preparation of high-stakes presentations, contributing to successful project pitches and client meetings.
  • Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
  • Contributed to budget management by tracking expenditures and identifying cost-saving opportunities.
  • Supported strategic planning sessions, providing logistical support and compiling necessary background materials.
  • Fostered positive work environment, organizing team-building activities and events.
  • Contributed to development of internal policies and procedures, enhancing organizational effectiveness and compliance.

Personal Assistant

Qualitas Healthcare Solution
Sydney, NSW
02.2021 - 05.2024
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.

Executive Assistant

Goodstonegroup
, London - UK
08.2022 - 12.2023
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Answered high volume of phone calls and email inquiries.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Used advanced software to prepare documents, reports, and presentations.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Administrative Officer

NSW Health
St Leonards, New South Wales
10.2021 - 08.2022
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Contributed to successful projects by providing essential administrative support and resource management.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Created, prepared, and delivered reports to various departments.
  • Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
  • Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Proofread and edited documents for accuracy and grammar.
  • Served as corporate liaison for finance, IT, and marketing departments.

Live-In Nanny

Daisy LeVay
, London - UK
01.2019 - 01.2021
  • Prepared nutritious meals and snacks, adhering to dietary restrictions or preferences as needed.
  • Maintained a clean living space by performing light housekeeping duties such as laundry, dishes, and tidying up play areas.
  • Created a positive atmosphere in the home that fostered trust between the nanny, parents, and children alike.
  • Administered medications or provided basic first aid when required, ensuring proper care of the child''s health needs.
  • Assisted parents in managing schedules and appointments, ensuring smooth family operations.
  • Implemented effective bedtime routines that promoted healthy sleep patterns for both young children and teenagers alike.

Cafe Worker

Emporio Manly
Manly, NSW
03.2016 - 12.2018
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.

Data Entry Clerk

Interactive Health Solutions
Manly, NSW
01.2015 - 12.2018
  • Trained new employees on company-specific software applications, promoting a smooth onboarding experience for incoming staff.
  • Maintained high-quality data records by consistently updating and organizing information in databases.
  • Conducted regular database maintenance activities, ensuring optimal performance levels were sustained over time.
  • Managed sensitive customer information with care, ensuring strict compliance with company policies and legal regulations surrounding data privacy.

Education

High School Diploma -

Stella Maris
Manly, NSW
12.2018

Skills

  • Executive support
  • Administrative support
  • Office management
  • Strong problem solver
  • Meticulous attention to detail
  • Customer service
  • Advanced MS office suite
  • Resourceful
  • Phone etiquette
  • Conflict management

Timeline

Executive Assistant

Dexus
12.2023 - 12.2024

Executive Assistant

Goodstonegroup
08.2022 - 12.2023

Administrative Officer

NSW Health
10.2021 - 08.2022

Personal Assistant

Qualitas Healthcare Solution
02.2021 - 05.2024

Live-In Nanny

Daisy LeVay
01.2019 - 01.2021

Cafe Worker

Emporio Manly
03.2016 - 12.2018

Data Entry Clerk

Interactive Health Solutions
01.2015 - 12.2018

High School Diploma -

Stella Maris

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Imogen McCauley