Imogen Medlam
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Housekeeping Team Leader
O'Reilly's Rainforest Retreat
08.2023 - Current
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Bartender
Highweek Village
09.2022 - 08.2023
- Created attractive bar displays by strategically arranging bottles and glasses.
- Helped management plan and serve bar menu exceeding customer expectations.
- Prepared garnishes by evenly slicing and pitting fruits.
- Assisted with inventorying beverage stock and bar supplies.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Housekeeping Room Attendant
Passage House Hotel
05.2021 - 05.2022
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Education
Foundation Course - Fine Art
King Edward VI Community College
Devon, UK07.2023
Skills
- Cleanliness Standards
- Hospitality Management
- Equipment Replacement
- Company Quality Standards
- Work Inspection
- Lost and Found Management
- Room and Public Space Cleaning
- Guest Satisfaction
Timeline
Housekeeping Team Leader
O'Reilly's Rainforest Retreat
08.2023 - Current
Bartender
Highweek Village
09.2022 - 08.2023
Housekeeping Room Attendant
Passage House Hotel
05.2021 - 05.2022
Foundation Course - Fine Art
King Edward VI Community College
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