Imogen Melder
9 Hugo Place Brown Hill,Ballarat
Summary
I am adept at managing high-pressure situations with grace and I have honed my time management and complaint resolution skills at Red Lion Hotel Ballarat. My proactive approach enhanced customer satisfaction, fostering a welcoming environment. I consistently delivered service that surpassed expectations and possess strong communication skills.
Overview
3
3
years of professional experience
Work History
Waitress
Red Lion Hotel Ballarat
Ballarat, Vic
07.2022 - 01.2025
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Greeted customers and answered questions to ensure patrons received the best customer service.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Assisted in seating guests at tables.
- Developed positive relationships with regular customers through friendly conversation.
- Set up tables in between patrons to reduce wait times.
- Served food and beverages to patrons and confirmed complete orders.
- Checked back with customers throughout meal service to ensure satisfaction.
Education
Completed VCE -
Loreto College Ballarat
Ballarat, VIC11-2024
Nursing
ACU Ballarat
Ballarat, VICSkills
- Time management
- Complaint resolution
- Memory retention
- Attention to detail
- Stress management
- Check payment processing
- eager to learn and grow
- Act rationally, and work efficiently under pressure
References
- Evan Elliot: Manager at Red Lion Hotel Ballarat 0429 272 324
Timeline
Waitress
Red Lion Hotel Ballarat
07.2022 - 01.2025
Completed VCE -
Loreto College Ballarat
Nursing
ACU Ballarat
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