Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Imogen O'Hanlon

Bringelly,NSW

Summary

Carer Support Specialist with in-depth knowledge and experience across a range of areas, including palliative care, aged care, the National Disability Insurance Scheme (NDIS), case management, and collaborative work with multiple agencies to provide holistic and person-centered support.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Palliative carer support specialist

Wellways carer gateway
Campbelltown
07.2024 - Current
  • Delivered non-clinical palliative care support to assist both carers and care recipients within the palliative space.
  • Liaised with My Aged Care, hospital case workers, and community service providers for integrated care.
  • Facilitated assessments, developing personalized action plans, and completing reporting processes.
  • Conducted risk assessments to safeguard wellbeing of both carers and recipients.
  • Coordinated referrals for external in-home support organizations to assist carers.

Contact Worker

Department of Community and Justice
05.2023 - 07.2024
  • Providing professional, safe and high-quality supervised family time between children, young people and their birth families, carer and others as appropriate.
  • Encourage appropriate conversation and facilities stimulating activities for children, young people and their birth family/families that support them having appropriate and positive family time experience.
  • Complete detailed reports for caseworkers about interactions between clients and relatives at family time visit.
  • Managing clients with challenging behavior using an appropriate and best practice approach.

Head Barista

Spears Cafe
Sydney
06.2022 - 11.2022
  • Provided training to staff on how to adequately clean and use a commercial grade coffee machine, and what to do in case of a minor burn.
  • Created new training guidelines and provided training to existing and new staff on various customer service scenarios.

Food and Beverage Attendant

McDonalds
Richmond
01.2020 - 06.2022
  • Provided quality customer service while helping to provide support to employees when dealing with customer related issues.
  • Developed abilities to manage high volume of customers while still providing exceptional service.
  • Provided quality beverages consistently by preparing products according to company standards, in keeping with WHS guidelines.

Disabilite Event Assistant

Life Links
Greater Sydney
01.2020 - 06.2022
  • Processed payments and confirmed balance of cash boxes following ticket sales.
  • Set up and pack up event facilities and equipment; cleaned areas and organised supplies.
  • Provide a quality experience for consumers and clients who attended events.

Babysitting/Nannying

non agency individuals
Greater Sydney
05.2017 - 03.2020
  • Balanced playtime with limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Promoted language development skills through reading and storytelling.

Education

Diploma - Community Services

TAFE NSW
Sydney, NSW
01.2023

Cert III - Community Services

TAFE NSW
Sydney, NSW
01.2021

Skills

  • Risk assessment
  • Multi-agency networking
  • Trauma-informed care
  • Case management
  • Report writing
  • Resource allocation

Certification

  • WWCC
  • NDIS clearance
  • Accredited mental health first aid
  • phycological first aid
  • national police check

References

Upon Request

Timeline

Palliative carer support specialist

Wellways carer gateway
07.2024 - Current

Contact Worker

Department of Community and Justice
05.2023 - 07.2024

Head Barista

Spears Cafe
06.2022 - 11.2022

Food and Beverage Attendant

McDonalds
01.2020 - 06.2022

Disabilite Event Assistant

Life Links
01.2020 - 06.2022

Babysitting/Nannying

non agency individuals
05.2017 - 03.2020

Diploma - Community Services

TAFE NSW

Cert III - Community Services

TAFE NSW

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Imogen O'Hanlon