Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
REFERENCES
Timeline
Generic

Imogen Tall

Kotta,VIC

Summary

Quality-driven property manager with two and a half years of experience in real estate. I am dedicated to enhancing client satisfaction and maintaining optimal property conditions. Proving the ability and expertise in balancing resident needs with property owner expectations. I motivate not only myself, clients, but also other colleagues to achieve and go beyond their goals. Priding myself on being hard-working, reliable, and honest, all qualities I value in this line of work.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Property Manager - Residential

Century 21 Rich River
Echuca, VIC
01.2023 - Current
  • Managed inquiries and resolved requests efficiently.
  • Conducted periodic property inspections, identifying areas for improvement, ensuring properties meet compliance, and monitoring maintenance.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities to ensure compliance with property regulations.
  • Collaborated with vendors for timely maintenance and repair services implementation.
  • Provided exceptional customer service to enhance tenant and landlord satisfaction consistently.
  • Ensured that rent payments were collected on time by following up with delinquent tenants.
  • Maintained accurate records of tenancies.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Provided guidance and support to junior team members in order to facilitate their professional development.
  • Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
  • Use of online software and maintaining up-to-date changes, and ways to improve the use of technology.
  • Confident in using: PropertyTree, Inspection Express, REINSW, Monday.com, KeyWhere, IREinspect, OneTouch, and associated legal websites for tenancies.bsites for tenancies
  • Meeting deadlines and achieving KPI's to a high standard
  • Managing a portfolio of 100 plus properties in Victoria and New South Wales

Customer Service Member

Woolworths
Echuca, VIC
08.2020 - 01.2023
  • Processed customer orders using the company's management system.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated with team members to enhance service delivery and efficiency.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Educated customers about promotions and loyalty programs effectively.

Education

Victorian Certificate of Education

Echuca College
Echuca
11-2022

Skills

  • Lease negotiation and preparation
  • Property inspections (sales and rentals)
  • Tenant management
  • Maintenance coordination
  • Recordkeeping
  • Client relationship management
  • Problem solving
  • Effective communication
  • Punctual and efficient time management
  • Knowledge of Victorian and New South Wales real estate laws
  • Skilled multi-tasker
  • Proficient in the use of technology and programs

Certification

  • Completion of Victorian Education (Scored VCE)
  • Certificate IV Real Estate - CPP41419
  • CPPREP 4001 Prepare for professional practice in real estate
  • CPPREP4002 Access and interpret ethical practice in real estate
  • CPPREP4003 Access and interpret legislation in real estate
  • CPPREP4004 Establish marketing and communication profiles in real estate
  • CPPREP4005 Prepare to work with real estate trust accounts

Accomplishments

  • Administration Assistant of the Quarter (Q2 2024)

REFERENCES

Catherine Reed

Personal 

ph: 0408 650 295

Tara Apps

Business Development and Leasing Manger 

ph:

Timeline

Property Manager - Residential

Century 21 Rich River
01.2023 - Current

Customer Service Member

Woolworths
08.2020 - 01.2023

Victorian Certificate of Education

Echuca College

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Imogen Tall