Imogen Wood
Gymea,NSW
Summary
I am a efficient waitress with 3 years of experience working in a consistent fast pace work environment . I am a quick learner with a great work ethic. However, I am seeking to expand into retail from Monday to Friday to expand my skills. I am Committed to giving customers the best experience in any setting or situation. I am Well versed in customer service wether this be behind a counter or on the floor ! I am dependable and am able to work under pressure in fast paced environments.
I pride myself on great customer service skills as putting customers first as well as helping them with there needs is my first priority.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress Trainer
Sealevel Restaurant
03.2022 - Current
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
- Increased Pass staff performance through staff training on menu items, upselling techniques, and company policies.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
Front of House Staff Member
McDonald's Restaurant
04.2022 - 04.2023
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Ensured smooth flow of service during busy periods by effectively managing food production in the back area.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
Education
High School Diploma -
St Patricks College Sutherland
Sutherland, NSW09.2023
Skills
- Order Accuracy
- Coaching and Mentoring
- Role Modeling
- Personal grooming
- Salesmanship
- Memory retention
- Energy and enthusiasm
- Food Quality Standards
- Menu Memorization
Accomplishments
Received a Platinum award for Completing over 100 ministry hours in high school.
Consistently fundraised for the cancer council each year at Relay For Life, for my team the "Shelley Shutterbugger's".
Certification
- Licensed - RSA competency card.
Timeline
Front of House Staff Member
McDonald's Restaurant
04.2022 - 04.2023
Waitress Trainer
Sealevel Restaurant
03.2022 - Current
High School Diploma -
St Patricks College Sutherland
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