Imogene Leaf
Kensington Grove,QLD
Summary
With experience working across a range of industries and with diverse stakeholders, I have developed exceptional communication skills and the ability to work collaboratively with others, from clients with complex needs through to corporate stakeholders. I am an empathetic and compassionate person and my passion is to work directly with people, empowering them to achieve their goals. I work proactively to identify opportunities for developing and implementing high quality service responses.
Overview
20
20
years of professional experience
Work History
Warehouse Manager
Sherriff Electrical
Ipswich, QLD
07.2023 - Current
- Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Implemented inventory management systems, enhancing tracking accuracy and reducing discrepancies.
- Trained and mentored staff on best practices for handling materials and operating equipment.
- Coordinated logistics for inbound and outbound shipments, optimizing delivery schedules and routes.
- Conducted regular audits of stock levels, identifying trends to improve inventory turnover rates.
- Developed standard operating procedures to streamline processes and improve overall productivity.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Reduced order processing time by redesigning layout for more effective use of space and easier access to high-demand items.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
Purchaser
Enlighten Electrical
Wacol, QLD
01.2022 - 07.2023
- Maintained complete documentation and records of all purchasing activities.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Computed and created purchase orders in Aroflo to monitor stock levels, verify purchase requisitions and expedite orders.
- Adjusted procedures to maximize effectiveness.
- Coordinated paperwork, updated spreadsheets and maintained permanent records.
- Performed monthly reconciliation of open purchasing orders.
- Received inbound phone calls from store managers and facility management associates, creating work orders and purchase orders to replace faulty equipment.
- Used Aroflo to authorize and monitor purchase orders and consumables.
- Purchased new products and oversaw inventory stocking and availability.
- Analyzed data and identified lowest-cost suppliers offering needed quality and delivery reliability.
- Tracked placed orders to identify and resolve problems impacting on-time delivery.
- Worked with suppliers to resolve supply and product issues quickly and efficiently.
- Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
Internal Sales Representative
Rexel Holdings
Milton , QLD
02.2021 - 01.2022
- Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
- Identified consumer interests and key market identifies for new accounts.
- Researched and identified possible new accounts for sales development.
- Teamed with partners to close deals for sales development.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Prepared and deliver customer sales quotes.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Answered customers' questions regarding products, prices and availability.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Retail Sales Assistant - Ecommerce
Statpack
Rocklea, Qld
09.2016 - 02.2021
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded questions and solved problems by informing customers of current promotions and store policies.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Maintained inventory count, tracked usage and documented variances.
- Website maintenance including responding to website enquiries, sales specials, uploading new products and relevant photos, social media marketing.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Issued receipts and processed refunds, credits, or exchanges.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Disability Support Worker
IDEA Services
Nelson , New Zealand
08.2007 - 04.2009
- Kept accurate records for client files and handled related paperwork.
- Adhered to company requirements for patient interactions and care standards.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
- Designed individualized plans detailing daily activities and needs for patients.
- Collaborated with parents on home care and support for children with disabilities.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
- Communicated child needs to teachers, doctors and parents to increase child health and happiness.
- Drove clients safely to social activities and appointments.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Conferred with supervisor to discuss patient condition and medical care.
Rehabilitation Assistant
Private Employees
Nelson, New Zealand
08.2006 - 04.2009
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Implemented treatment interventions to support individual objectives in daily living, clinical, educational and vocational areas.
- Maintained and promoted positive attitude toward clients and treatment programs.
- Administered structured activities to socialize patients.
- Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
- Provided support to help patients adjust to new physical or cognitive limitations.
- Helped improve fine motor, visual perception and sensory processing skills.
- Performed treatment procedures to improve patient's functioning.
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Provided direct occupational therapy services in home settings.
Education
Some College (No Degree) - Tertiary Preparation Program
University of Southern Queensland
Brisbane, QLDSkills
Shipping and receiving
Warehouse operations
Inventory and stocking
Delegating work
Hiring and training
Loading and unloading
Staff management
Warehouse logistics
Employee scheduling
Forklift operation
Referees
Brett Hall
Managing Director - Enlighten Electrical Contracting
brett@enlightenelectrical.com.au
M: 0413 295 107
Amanda Evans
Manager - Statpack Brisbane Markets
E: amanda@statpack.com.au
M: 0408 755 077
Timeline
Warehouse Manager
Sherriff Electrical
07.2023 - Current
Purchaser
Enlighten Electrical
01.2022 - 07.2023
Internal Sales Representative
Rexel Holdings
02.2021 - 01.2022
Retail Sales Assistant - Ecommerce
Statpack
09.2016 - 02.2021
Disability Support Worker
IDEA Services
08.2007 - 04.2009
Rehabilitation Assistant
Private Employees
08.2006 - 04.2009
Some College (No Degree) - Tertiary Preparation Program
University of Southern Queensland