Imogene Skehan

Bartender

Ocean View Estates Winery

12.2020 - Current

Trained new staff in customer service, stock control, inventory of all items.
Assist management for events in preparing set up & pack down
Maintained customer service satisfaction throughout each event
Obtained cash bank and stocked service bar to prepare for operation.
Served high customer volumes during special events, nights, and weekends.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Kept bar presentable and well-stocked to meet customer needs.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Trained and mentored new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Built relationships with vendors to manage orders and negotiate costs.
Helped management plan and serve bar menu exceeding customer expectations.
Upheld strict regulations for safe alcohol service and food safety.
Working as a team member or individually where required
Time management skills are essential for current or future events
Created attractive bar displays by strategically arranging bottles and glasses.
Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.