Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Imra Mahmoud

Roxburgh Park ,VIC

Summary

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

1
1
year of professional experience

Work History

Customer Service

Ercan
02.2022 - 02.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Implemented and developed customer service training processes.
  • Recommended products to customers, thoroughly explaining details.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

RMIT University
Melbourne, VIC

Skills

Customer service

Excellent Communication skills

Teamwork

Professionalism and strong work ethic

Active listening

Probably-solving

Staying positive

Leadership

Time management Staff Training

Stocking and Replenishing

Order Processing

Languages

English
Full Professional
Somali
Native or Bilingual
Arabic
Limited Working

Timeline

Customer Service

Ercan
02.2022 - 02.2023

RMIT University

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Imra Mahmoud