Imran ALI
Wantirna,VIC
Summary
Multitask effectively in high-pressure environments by leveraging organizational, prioritization, and problem-solving skills to stay on top of dynamic demands. Familiar with basic and advanced maintenance Seasoned Senior Consultant with three year background in insurance. Strong structured thinking and problem-solving skills. Unfailingly collaborate closely with internal teams to improve performance. Talented in using advanced statistical techniques and methods.
Overview
13
13
years of professional experience
Work History
Senior Consultant- Liability Dispute
Recoveries Corp
Melbourne, VIC
01.2023 - Current
- Directed and coordinated work completed by junior consultants and other consultants.
- Handled complex problems and issues by understanding root cause of issue and implementing solutions.
- Review claim and establish liability .
- educate stakeholder with policy and procedure.
- Established quality standards and performed work according to project schedules.
- Applied techniques to analyze requirements, system capabilities and workflows.
Recoveries Consultant
Recoveries Corp
Melbourne , VIC
04.2022 - 12.2022
- Established solid record of maintaining consistent performance and quality levels.
- Completed skip tracing to locate individuals responsible for past due balances.
- Managed approximately 20 inbound and outbound calls per shift focused on obtaining required funds.1
- Performed background checks to find out key details, including personal data about specific individuals.
- Identified accounts to target for repossession based on careful research and analysis.
- Interfaced with customers to bring accounts current with suitable repayment plans.
- Oversaw disputes resolution and reconciliation for client accounts.
- Minimized loss by negotiating payment terms directly with clients, consistently achieving 90% recovery rate.
- Collected payments over telephone, established repayment plans and prepared wire transfers.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
CLAIM CONSULTANT (Property)
IAG-RACV Brand
Melbourne, VIC
09.2021 - 04.2022
- Highly level Customer Claims Assistance
- Claim Lodgement and validations
- Claim Process and Updated
- Evaluated and settled complex insurance claims in strict timeframes
- Analyses information gathered by investigations to report findings and recommendations
- Evaluated accuracy and quality of data entered into Claim Centre management system
- Reported policy changes and company conditions affecting customer satisfaction
- Followed up with customers on unresolved issues
- Verified client information by analyzing existing evidence on file.
- Delivered consulting services and created investment scenarios using established framework.
- Collaborated across organization to meet needs of client or research.
ADMINISTRATIVE OFFICER
Aus. Smart Trading
Melbourne, VIC
06.2017 - 09.2021
- Maintained CRM database with customer updates and report generation
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Interpreted management directives to define and document administrative staff processes
- Offered office-wide software support and training, troubleshooting issues and optimizing usage
- Collected data, input records and protected electronic files
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
- Monitored office inventory to maintain supply levels.
ADMINISTRATIVE CLERK
Micro-jet Imaging P/L
Clayton, VIC
03.2015 - 04.2017
- Directed customer communication to appropriate department personnel.
- Inventoried and ordered supplies for office.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Prepared and prioritized calendars and correspondence.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Prepared payroll documents and maintained databases for financial offices.
Aged Care Worker
Warrwee Community Centre
Melbounre , VIC
02.2013 - 07.2015
- Provided clients with emotional support and companionship.
- Assisted with mobility needs and maintaining personal hygiene of students.
- Improved patient outlook and daily living through compassionate care.
- Assisted with meal planning to meet nutritional plans.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services performed on clients.
- Consulted with client care team to continually update care plans.
Administrative Assistant
AG Phrama
Karachi , Pakistan
01.2011 - 02.2013
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Maintained accurate department and customer records.
- Scheduled appointments, meetings and events for management staff.
- Oversaw office inventory and timely reordering of supplies.
- Processed financial documents, contracts, expense reports and invoices.
- Prepared payroll documents and maintained databases for financial offices.
- Inventoried and ordered supplies to maintain consistent access to required items.
Education
Diploma - Business Administration
POW Wow Training Institute
Melbourne03.2015
CERTIFICATIONS Advance Excel Online Certification Time Management/ online Certification Serenity Settling. Stress Management -
Karachi University
02.2003
BBA
Karachi University
Karachi , Pakistan 01.2000
Skills
- Settlement negotiation
- Documentation abilities
- Investigative tools
- Computer skills
- Key accounts and territory management
- Critical thinking
- Relationship building
- Troubleshooting
- Basic math
- Team building
- Planning & organizing
- Communication
- Organization
- Good work ethic
- Dispute Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Consultant- Liability Dispute
Recoveries Corp
01.2023 - Current
Recoveries Consultant
Recoveries Corp
04.2022 - 12.2022
CLAIM CONSULTANT (Property)
IAG-RACV Brand
09.2021 - 04.2022
ADMINISTRATIVE OFFICER
Aus. Smart Trading
06.2017 - 09.2021
ADMINISTRATIVE CLERK
Micro-jet Imaging P/L
03.2015 - 04.2017
Aged Care Worker
Warrwee Community Centre
02.2013 - 07.2015
Administrative Assistant
AG Phrama
01.2011 - 02.2013
Diploma - Business Administration
POW Wow Training Institute
CERTIFICATIONS Advance Excel Online Certification Time Management/ online Certification Serenity Settling. Stress Management -
Karachi University
BBA
Karachi University
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