Imran ALI
Wantirna,VIC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Recovery Specialist - Liability and Settlement
Recoveries Corp
01.2023 - Current
- Manage the end-to-end process of recovery files and negotiate settlements for optimal outcomes
- Collaborate with internal and external parties, including customers and legal professionals
- ensure thorough claim administration and adherence to standards.
- Liaising with customers and their representatives to provide and secure information necessary for the recovery of debt.
- Communicating directly with customers via phone, email and correspondence. Accurately recording detailed customer information through updating and maintaining customer databases.
- Engage in effective negotiation with relevant third parties, including other insurers, loss adjusters, and solicitors, to recover claims costs
- Provide regular updates to clients, brokers, and management on recovery progress.
- Stay up-to-date with industry trends, regulations, and best practices related to claims recoveries
Recovery Officer -Property and Motor
Recoveries Corp
04.2022 - Current
- A strong knowledge of Insurance claims and processes, particularly motor vehicle or property
- Effective negotiation and problem-solving skills
- ability to work under pressure in a fast-paced environment
- Adhering to laws relating to debt collection, liability and insurance
- Delivering a positive customer experience while negotiating debt recovery options
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Analyzed customer financial records to determine appropriate payment plan.
Claims Consultant
IAG Insurance - RACV
09.2021 - 04.2022
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Resolved complex, severe exposure claims using high service oriented file handling.
ADMINISTRATIVE OFFICER
Aus Smart Trading P/L
06.2017 - 09.2021
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Performed wide-ranging administrative, financial and service-related functions.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Administrative Assistant
Mircojet Imaging P/l
03.2015 - 04.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Community Aged Care Worker
Warr Wee Community Centre
02.2013 - 09.2015
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with meal planning to meet nutritional plans
- Monitored vital signs and medication use, documenting variances and concerning responses
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Consulted with client care team to continually update care plans.
Administrative Assistant
AG Phrama Pvt Ltd
01.2011 - 02.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
Education
Diploma - Diploma in Business Administration
Pow Wow Training Institute
MelbourneBBA - Commerce-finance.
Karachi University - Pakistan
Karachi2000
Skills
- Settlement Negotiation
- Complex Problem-Solving
- Critical Thinking
- Time Management
- Performance Strategies
- Investigation Techniques
- Wiring Plans
- Customer Satisfaction
- Learning Strategies
- Client System
- Performance Goals
- Legal Proceedings
- Monitoring Recovery
- Communications Strategies
- Microsoft Office
- Litigation Management
Certification
advance first -aid.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
Recovery Specialist - Liability and Settlement
Recoveries Corp
01.2023 - Current
Recovery Officer -Property and Motor
Recoveries Corp
04.2022 - Current
Claims Consultant
IAG Insurance - RACV
09.2021 - 04.2022
ADMINISTRATIVE OFFICER
Aus Smart Trading P/L
06.2017 - 09.2021
Administrative Assistant
Mircojet Imaging P/l
03.2015 - 04.2017
Community Aged Care Worker
Warr Wee Community Centre
02.2013 - 09.2015
Administrative Assistant
AG Phrama Pvt Ltd
01.2011 - 02.2013
Diploma - Diploma in Business Administration
Pow Wow Training Institute
BBA - Commerce-finance.
Karachi University - Pakistan
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