Managed front desk operations, ensuring smooth daily workflow and positive visitor experiences.
Greeted and directed visitors, providing exceptional customer service and fostering a welcoming environment.
Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
Developed creative seasonal beverage offerings based on customer feedback and market trends.
Sports Trainer
Wallan Football Netball Club
06.2024 - Current
Improved athlete performance by developing tailored training programs and incorporating sports science knowledge.
Cultivated a positive team culture by emphasizing the value of teamwork, commitment, and sportsmanship both on and off the field.
Coordinated with athletic trainers from opposing teams to ensure that all necessary medical supplies and equipment were available during tournaments or away games.
Enhanced injury prevention strategies through regular assessments, identifying potential risks, and implementing corrective exercises.
Facilitated recovery processes through the implementation of appropriate therapeutic techniques, including massage, stretching, and cryotherapy treatments.
Assessed physical and physiological conditions of athletes to determine eligibility for competition.
Prescribed treatments such as rest, ice, compression, and elevation.
Retail Sales Assistant
The Athlete's Foot
12.2023 - 03.2025
Maintained clean, organized store environment for an inviting shopping experience for customers.
Greeted customers and helped with product questions, selections, and purchases.
Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
Built strong relationships with customers, resulting in repeat business and referrals.
Program Facilitator
South-east Melbourne Phoenix
01.2024 - 06.2024
Enhanced participant engagement by incorporating interactive activities and group discussions in program sessions.
Collaborated with fellow facilitators to create a cohesive and consistent experience across all program offerings.
Mentored junior facilitators on best practices for effective content delivery techniques and audience engagement tactics.
Gathered participant feedback regularly via surveys or evaluations, utilizing insights gained for continuous improvement of future programming iterations.
Student Ambassador
Victoria University
04.2021 - 06.2023
Answered questions from visitors and potential students about university life.
Led campus tours for prospective students every semester.
Collaborated with other departments to promote student engagement.
Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.
Education
Bachelor of Sport Science/Bachelor of Sport Manage - Exercise Science
Victoria University
Melbourne, VIC
10.2025
Skills
Group Dynamics
Community Outreach
Task Delegation
Data Analysis
Training delivery
Player conditioning
Game Strategy Development
Player evaluations
Character Development
Verbal and written communication
Training exercises
Data entry
Telephone skills
Greeting and seating clients
Spreadsheet tracking
Front desk operations
Certification
* Working with children check
* Provide First Aid
* Provide basic emergency life support
* Provide cardiopulmonary resuscitation
* Level 1 Sports Trainer
* food handling certification
Timeline
Receptionist
Derrimut 24:7 Gym
11.2024 - Current
Sports Trainer
Wallan Football Netball Club
06.2024 - Current
Program Facilitator
South-east Melbourne Phoenix
01.2024 - 06.2024
Retail Sales Assistant
The Athlete's Foot
12.2023 - 03.2025
Student Ambassador
Victoria University
04.2021 - 06.2023
Bachelor of Sport Science/Bachelor of Sport Manage - Exercise Science