Imran Khan

A self-starter and quick learner, receiving multiple awards for excellence throughout schooling years. Holding a strong career in information and technology services, I am well equipped with excellent analytical, technical and troubleshooting skills. My goal is to obtain a job that is seeking the services of a person who is hard working, reliable and honest so that both the workplace benefits with the position I am to fill and I benefit from being part of a polite work place environment.

• PRACTICES: Project Management - Start up, Planning, Execute and Completion ITIL.
• APPLICATIONS PLATEFORMS AND PACKAGES: Windows Server, Microsoft Azure, Active Directory, VMware, Citrix, Microsoft SharePoint, Web Servers, SQL Server, MS Exchange Server, and Lotus Notes. Power Shell, SQL, Lotus Notes, MS-Office 365, O365 Admin Centre, MS Autopilot, MS Intune, MS VMware, RDP, Thin Client.
• NETWORKING: TCP/IP, SSH, SSL, FTP, AP configuration, Fortinet Management, VPN configuration.

• PROJECT MANAGEMENT: Managed project lifecycles and project methodologies in accordance with business requirements, thorough understanding of project management practices including budget, quality, time, scope, communication, resource, risk, change and contractual arrangements.
• BUSINESS PROCESS IMPROVEMENT: Involved in a diversity of Business Process Improvement initiatives across areas including PMO, Service Delivery and Asset management, Change Management and Design Frameworks and Methodologies.
• SERVICE CONTINUITY: Actively involved in Service Continuity to establish ongoing confidence in the provision of vital Service Continuity environment and that services continuity practices are performed in a coordinated and effective manner.
• CAPACITY MANAGEMENT: Ensuring that cost-justifiable IT capacity exists and is aligned with the current and future needs of the business, in a timely manner. Aiming to reduce the numbers of impact & risk to the business of Capacity related incidents.
• CHANGE MANAGEMENT: Controlling changes to IT Infrastructure or any aspect of IT services in a controlled manner by enabling approved change with stakeholders and minimize disruptions to IT performance and availability.
• SYSTEMS MANAGEMENT: To support IT estate and the Business by managing the tools that provide Change, Configuration, Incident and Problem Management, Event Management and Capacity Reporting.

• Computer Science and Business administration Tertiary qualifications, providing exceptional technical and operational system support for a large mission critical environment.
• System Administrator and support with many years of hands-on experience in administration, maintenance, configuration in windows environment.
• IT Analyst with exceptional level 1 and 2 support skills both face to face and over the phone.
• Proven ability to lead and manage multiple projects, work with application teams and vendors to develop and implement new features and complete them on schedule.
• Experience across multiple windows technologies and industries: Financial, Telecommunications, Government, Private sector, Infrastructure, Services, Resources, and Information Technology.
• Ability to converse technically with vendors on hardware, software and internal environments.
• Experienced in creating and implementing policies and procedures, system problem solving and mentoring other team members.
• Ability to maintain an awareness of technology trends; evaluate, design, test and implement new solutions.
• Professional with a strong focus and a commitment to enhance performance through ongoing improvement of IT and business processes.

• Regularly participating in moderate physical activities such as playing cricket and going for jogs
• Avid enthusiast of poetry and philosophy
• Socialising with friends on weekends to ensure quality downtime from day to day work