Imran Khan
Adelaide,SA
Summary
Proven track record in customer service and security, notably with Bank Al-Falah Limited, BAL. Excelled in critical thinking and complaint resolution, enhancing customer loyalty and safety. Demonstrated exceptional relationship building and active listening skills, achieving efficient problem-solving and client satisfaction without exceeding a 55-word limit.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
J.
01.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Officer
Bank Al-Falah Limited, BAL
03.2020 - 12.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Bachelor of Science - Science
Shah Abdul Latif University
Khairpur, Pakistan03-2021
High School Study -
Degree College
Larkana08-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Complaint handling
- Complaint resolution
- Client relations
- Product knowledge
Languages
English
Professional Working
Urdu
Native or Bilingual
Timeline
Customer Service Representative
J.
01.2022 - 09.2024
Security Officer
Bank Al-Falah Limited, BAL
03.2020 - 12.2021
Bachelor of Science - Science
Shah Abdul Latif University
High School Study -
Degree College
Similar Profiles
Sanmuka JayaprakashSanmuka Jayaprakash
Tutor at Year 12 School StudentsTutor at Year 12 School Students
Jazmine Lee SampsonJazmine Lee Sampson
Manager in Training at Hungry Jack'sManager in Training at Hungry Jack's
DAVID ZALEWSKIDAVID ZALEWSKI
Picker/Packer at Drakes Distribution CentrePicker/Packer at Drakes Distribution Centre