Imran Mirza
Summary
Highly skilled and results-driven Business Intelligence Developer, proficient in designing, developing, and maintaining business intelligence solutions. Demonstrated ability to lead end-to-end project reporting processes, from requirements gathering to deployment, for both internal and client facing. Skilled in leveraging innovative cloud technologies to deliver intelligent solutions and drive business growth.
Overview
10
10
years of professional experience
Work History
Business Intelligence Developer
Cubic Transportation Systems
11.2022 - Current
- Collaborated with Cubic, a leading integrator of payment and information technology, to deliver innovative technology solutions for government and commercial clients globally
- Spearheaded the development and maintenance of all aspects of reporting for TfNSW, ensuring alignment with project requirements and objectives
- Led end to end project reporting activities including requirements gathering, development, user acceptance testing, deployment and documentation for both internal and client-facing needs
- Developed and maintained reports using PL-SQL, SQL, Crystal Reports and the MS BI suite to deliver data driven insights
- Designed and implemented reporting dashboards to provide actionable insights for stakeholders
- Facilitated the implementation of organizational strategy and performance metrics through the creation of both ad hoc and periodic SQL queries as per specific requirements
- Created, updated, and upgraded end user reports in Power BI
- Performed DAX queries and functions in Power BI
- Created charts and document data with algorithms, parameters, models, and relations explanations
- Built efficient ETL processes using SSIS and experience in various Microsoft development suite tools including SQL, SSAS, Power BI and SSRS
- Created and updated SQL queries, stored procedures, and views to obtain the data required for reports
- Developed and maintained dashboards in SAP Business Objects to facilitate legacy data access and reporting
- Successfully facilitated a series of requirement gathering workshops, employing business analysis techniques to gain a comprehensive understanding of client needs and objectives, resulting in a 90% increase in clarity on client needs and project goals
- Successfully investigated and resolved all reported errors and queries about reporting processes, leading to a significant improvement in the accuracy and reliability of generated reports
- Championed a data quality initiative that involved investigating user queries and implementing best practices, fostering a culture of data accuracy within the team
- Built relationships with key stakeholders to ensure alignment of reporting solutions with business goals.
Business Intelligence Developer
nbn Australia
04.2021 - 10.2022
- Led the development of in-house enterprise dashboards aimed at providing agents with a comprehensive 360-degree view of customer interactions and nbn services
- Project was designed to develop dashboards and reports measuring Key Performance indicators for both operations and assurance teams
- Designed, developed, tested, and maintained Tableau functional reports based on user requirements
- Developed SQL queries to transform, cleanse and store data leading to increased efficiency in all processes
- Evaluated patterns and generated insights through qualitative and quantitative analysis on data to highlight KPI's and other performance metrics
- Created dashboards from Tabular Models to help RM to identify critical KPIs and facilitate strategic planning in the organization
- Developed complex calculated fields for the business logic, field actions, sets and parameters to include various filtering capabilities for the dashboards, and to provide drill down features for the detailed reports
- Designed and Optimized Data Connections, Data Extracts, Schedules for Background tasks and Incremental Refresh for the weekly and monthly dashboard reports on Tableau Server
- Optimized Tableau performance by fine-tuning queries, data extracts, and dashboard designs
- Maintained and enhanced existing Tableau dashboards, ensuring accuracy and relevance of data
- Worked closely with data engineers and analysts to ensure data integrity and consistency across Tableau visualizations
- Provided Tableau expertise and support to internal teams, including training and troubleshooting.
Reporting Analyst
nbn Australia
09.2021 - 10.2022
- Closely worked with internal and external stakeholders to gather required information for process improvement related to Work orders, SLA's and KPI's
- Also wrote SQL queries to collect information from the database
- Worked on the development and implementation of new data analysis processes and procedures to increase efficiency and minimize expenses
- Interpreted business data, produced graphs, charts, and presentations, proactively participated in weekly team meetings with managers, and presented results to them
- Executed and maintained reports for external clients and internal support
- Maintained standard SLA reporting, including changes and updates including automation to standard reports
- Proactively identified service improvement opportunities and provided analytic support to ensure continuous quality within reporting and real-time delivery
- Provided production support for Tableau report users
- Developed and presented weekly and monthly operations reporting, with a focus on KPI targeting and trending analysis
- Identified and quantified trends for understanding, managing, and improving the production and operational performance.
Desktop Support Specialist
Telstra
02.2014 - 06.2017
- Troubleshot and resolved requests for software and hardware assistance, primarily coming in the form of e-mail, phone calls, incidents, etc
- Determined the source of problems and classified their level, priority, and escalated to the appropriate team for further investigation
- Participated in hardware and software reviews and recommended purchases
- Documented procedures, standards, best practices configurations, settings, and installation sequences instructions
- Analyzed and made recommendations for hardware and software standardization
- Maintained inventory of installed software, managed software licensing, and created policies and procedures for upgrades
- Configured servers: reformatted, installed hardware, and backed up data
- Worked with hardware and software vendors to verify timely product delivery and ensure the new installation equipment and ready to operate on schedule
- Assisted customers through remote desktop program
- Completed detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
Education
Masters in Information Systems (IT) -
Central Queensland University
Bachelor in Computer Applications -
Osmania University
Skills
- Business Intelligence
- Power BI
- Tableau
- Oracle PL/SQL
- SQL
- Data Analysts
- Data Visualisation Dashboard Reports
- SSRS
- SSIS
- MS Excel
- Report Builder
- Crystal Reports
- Communication Skills
Websites
Residency Status
Australian Citizen
Timeline
Business Intelligence Developer
Cubic Transportation Systems
11.2022 - Current
Reporting Analyst
nbn Australia
09.2021 - 10.2022
Business Intelligence Developer
nbn Australia
04.2021 - 10.2022
Desktop Support Specialist
Telstra
02.2014 - 06.2017
Masters in Information Systems (IT) -
Central Queensland University
Bachelor in Computer Applications -
Osmania University
Similar Profiles
OHIL KOUJAGERIOHIL KOUJAGERI
Cx & Operations at Cubic Transportation SystemsCx & Operations at Cubic Transportation Systems
NIcholas SILVANIcholas SILVA
Account Executive - Northern California at Cubic Transportation SystemsAccount Executive - Northern California at Cubic Transportation Systems
Prathyusha KodatiPrathyusha Kodati
Associate Recruiter at Cubic Transportation SystemsAssociate Recruiter at Cubic Transportation Systems
ROSLYN CAMERONROSLYN CAMERON
Senior Customer Service Representative at Cubic Transportation SystemsSenior Customer Service Representative at Cubic Transportation Systems
Jui NavareJui Navare
Business Systems Analyst, Business Intelligence Developer at Finance DepartmentBusiness Systems Analyst, Business Intelligence Developer at Finance Department