Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Imran Muhammad

Point Cook,Australia

Summary

Dynamic Store Manager at Coles Supermarkets with a proven track record in operational excellence and team leadership. Achieved a 15% boost in customer satisfaction through innovative feedback systems while managing P&L responsibilities. Expert in inventory management and fostering a culture of accountability, driving significant improvements in store performance and employee engagement.

Overview

32
32
years of professional experience

Work History

Store Manager

Coles Supermarkets
Sanctuary Lakes, Australia
01.2008 - Current
  • Company Overview: A high-volume supermarket chain in Australia.
  • Directed comprehensive store operations for a high-volume Coles supermarket, encompassing front-of-house services, merchandising, stock management, sales, and customer service.
  • Managed full profit & loss (P&L) responsibility for the store, consistently meeting or exceeding sales targets and optimizing financial performance through effective budgeting, Labor cost control, and strategic expense management.
  • Implemented innovative initiatives to reduce waste, control loss, and improve overall operational efficiency, directly contributing to enhanced store profitability and the achievement of key performance indicators (KPIs).
  • Recruited, onboarded, and mentored large, diverse teams of up to 145 staff members, fostering a culture of accountability, exceptional customer service, and continuous improvement.
  • Developed and implemented comprehensive training programs for new hires and existing staff across all departments of supermarkets, enhancing product knowledge, operational skills, and customer engagement techniques.
  • Conducted regular performance reviews, provided constructive feedback, and identified high-potential employees for career advancement, significantly reducing staff turnover.
  • Managed complex rostering and staffing schedules to ensure optimal coverage, productivity, and adherence to Labor budgets while complying with award requirements.
  • Championed a customer-centric culture, ensuring every customer interaction, from shop floor to checkouts, was positive, efficient, and memorable, leading to enhanced loyalty and repeat business.
  • Expertly resolved escalated customer inquiries, complaints, and service issues with empathy and efficiency, transforming negative experiences into positive outcomes and protecting brand reputation.
  • Proactively engaged with the local community, representing Coles effectively and fostering strong relationships with customers and local stakeholders to drive store presence and sales.
  • Oversaw accurate stock management, ensuring optimal product availability, freshness, and adherence to planogram and merchandising standards across all store departments.
  • Streamlined supply chain logistics within the store, ensuring timely product replenishment and minimizing out-of-stocks.
  • Maintained stringent adherence to all company policies, procedures, and legal regulations, including food safety, People safety, Injury Management, responsible selling of tobacco, and consumer protection laws.
  • Implemented and enforced robust Occupational Health & Safety (OH&S) protocols, conducting regular safety audits, incident investigations, and mandatory training to ensure a safe environment for both staff and customers.
  • Continuously analysed operational data and customer feedback to identify areas for improvement, implementing process enhancements that boosted efficiency and customer satisfaction.
  • Utilized internal reporting systems to track sales trends, analyse product performance, and make data-driven decisions to optimize inventory and merchandising strategies.
  • Managed the implementation of new store initiatives, technologies, and promotions, ensuring smooth transitions and effective adoption by staff and customers.
  • A high-volume supermarket chain in Australia.
  • Boosted customer satisfaction by 15% through implementing a new feedback loop.
  • Recognised for improving store-level operational efficiency by 10%.
  • Successfully led a process improvement initiative in-store focused on enhancing issue resolution.
  • Led large-scale supermarket teams to achieve up to a 30% increase in productivity.
  • Improved Stock loss budget by 0.6% for FY25.

Production Manager

Clariant Pakistan Ltd.
01.1993 - 01.1999
  • Company Overview: A global leader in specialty chemicals.
  • Led textile quality control and production processes with a strong emphasis on fabric testing, colour consistency, and international product compliance.
  • Managed both laboratory operations and bulk production environments, ensuring alignment with global quality standards (ISO, AATCC, ASTM).
  • Specialized in precision colour matching using spectrophotometers and digital colour systems to meet stringent customer and brand specifications.
  • Successfully implemented corrective action plans, oversaw bulk shade approvals, and coordinated cross-functional teams to deliver high-quality textile outputs for international markets.
  • A global leader in specialty chemicals.

Education

Bachelor of Science - Chemistry and Biology

01.1991

Skills

  • Operational excellence
  • Customer Service
  • Team Building and Leadership
  • Coaching and Mentoring
  • Safety Compliance
  • Inventory management
  • Profit and loss management
  • Staff recruitment
  • Data analysis
  • Sales forecasting
  • Community engagement

References

Available on Request

Hobbies and Interests

  • Playing Cricket
  • AFL
  • Gardening
  • DIY

Timeline

Store Manager

Coles Supermarkets
01.2008 - Current

Production Manager

Clariant Pakistan Ltd.
01.1993 - 01.1999

Bachelor of Science - Chemistry and Biology

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Imran Muhammad