Imran Tharadra
Tarneit,Australia
Summary
Security-minded IT professional with 10+ years of experience across enterprise support, incident response, application stability, identity administration, and cloud-based environments. Strong capability in analysing logs, working with SQL, supporting production systems, and troubleshooting complex technical issues across integrated applications. Currently supporting 10+ MUFG applications, contributing to incident response, release/patch governance, and secure application operations in a fast-paced financial environment. Recognised for reliability, stakeholder collaboration, and a proactive approach to risk, quality, and operational resilience.
Overview
11
11
years of professional experience
4028
4028
years of post-secondary education
Work History
IT Senior Support Analyst
MUFG
Melbourne, Australia
07.2022 - Current
- Support mission-critical applications across a financial services environment, ensuring security, stability, and performance.
- Investigate and resolve complex technical issues across 10+ integrated applications.
- Lead incident response for application failures, queue issues, and high-priority incidents (P1/P2).
- Perform deep analysis of logs and message payloads to identify root causes of the error.
- Utilise Splunk for transaction tracing and monitoring error logs.
- Execute SQL queries for data validation, updates, and compliance alignment.
- Contribute to patching cycles and release governance through testing and validation.
- Collaborate with engineering, DBA teams, and vendors to resolve production issues.
- Maintain documentation and knowledge articles in ServiceNow for audit and operational consistency.
- Collaborated with cross-functional teams to resolve client inquiries effectively.
- Escalated complex issues to senior management for timely resolution.
Systems Administrator
Stafford Group
Melbourne, VIC
08.2023 - 10.2023
- Administered systems, POS platforms, and identity access management.
- Troubleshot server, network, and application issues with a focus on secure configurations.
- Managed onboarding/offboarding and user provisioning processes.
- Provided technical support to staff and resolved system issues promptly.
- Trained new employees on system usage and best practices at Stafford Group.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
Deskside Support Engineer
Link Group
Melbourne, Australia
07.2021 - 06.2022
- Managed endpoints using Intune and administered M365 ecosystem (Exchange, Teams, SharePoint).
- Performed L2 support including log analysis, access issues, and endpoint troubleshooting.
- Supported secure remote access via Citrix Gateway and FortiClient VPN.
- Produced technical documentation aligned with operational standards.
- Supported business analysis activities including deployment coordination and stakeholder communication.
- Diagnosed and resolved system errors to maintain optimal performance.
- Documented support processes and solutions for future reference.
- Managed inventory of IT equipment and supplies for efficient operations.
- Configured user accounts, assigned permissions, and installed software applications.
Ecommerce Coordinator
Melbourne Furniture Gallery
Melbourne, Australia
11.2020 - 06.2021
- Designed and maintained company website with focus on user experience and performance.
- Managed digital operations including SEO, reporting, and product data.
- Coordinated product listings across multiple e-commerce platforms.
IT & POS Support
Tip Top Meats
Melbourne, Australia
08.2015 - 10.2020
- Delivered end-to-end onboarding/offboarding and identity provisioning.
- Resolved network, hardware, and application issues across LAN/WAN environments.
- Wrote SQL queries for data maintenance and cleansing.
- Supported POS systems including Microsoft Dynamics RMS and LS One.
- Maintained systems, documentation, and operational processes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Comptia Security+
CompTIA Sec+
03.2020 - 10.2021
Master of Information Technology - Networking Major
Central Queensland University
Bachelor of Computer Applications -
SKM BCA College
Skills
- Splunk (Log Analysis)
- Azure AD & Identity Management
- M365 Security & Compliance
- Zscaler
- Endpoint Security
- Intune (MDM) & SCCM
- CASB Concepts
- Security Operations
- Incident Response & Escalation (P1/P2)
- Log & Payload Analysis
- Access Control & Identity Troubleshooting
- Patch & Release Governance
- Network Security Fundamentals
- Technical Toolkit
- Active Directory
- ServiceNow
- VMware
- Wireshark
- FortiClient VPN
- SQL (Firebird DB)
- SOAP Interfaces
- Windows OS Support
- Incident management
- Technical documentation
- Cross-functional collaboration
- User training
- Problem solving
- Effective communication
- Attention to detail
- Time management
References
Available upon request.
Timeline
Systems Administrator
Stafford Group
08.2023 - 10.2023
IT Senior Support Analyst
MUFG
07.2022 - Current
Deskside Support Engineer
Link Group
07.2021 - 06.2022
Ecommerce Coordinator
Melbourne Furniture Gallery
11.2020 - 06.2021
Comptia Security+
CompTIA Sec+
03.2020 - 10.2021
IT & POS Support
Tip Top Meats
08.2015 - 10.2020
Master of Information Technology - Networking Major
Central Queensland University
Bachelor of Computer Applications -
SKM BCA College