Imtiaz Ibrahim
Administration/Marketing Officer
Belconnen
Summary
Always been an asset to companies with an overall work experience in Education, Client dealing, Management & Consultation field along with an excellent client/student interaction skill while managing different assignments in these organizations, have proven marketing skills and always have a desire to learn more. Expertise in higher education and proven ability to plan and coordinate marketing strategies that grow business and capture the target audience. Have worked with some renowned MNCs like Genpact, Artech Infosystems, Xerox, IBM, and Capgemini, mostly in the IT sector.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Admin & Marketing Officer
JP International College
11.2021 - 06.2023
- Oversaw AVETMISS Reporting- national data standard that ensures consistent and accurate capture and reporting of Vocational Education and Training (VET) information about students.
- Spearheaded technology initiatives to support student learning and academic excellence.
- Developed and implemented student success initiatives to recognize and encourage achievement.
- Processed applications in timely manner, meeting deadlines while maintaining attention to detail in reviewing applicant materials.
- Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
- Facilitated campus tours for prospective students, showcasing college's facilities and resources.
- Assisted international applicants with navigating visa requirements, providing essential information regarding immigration regulations.
- Assisted in development and implementation of faculty development plans.
- Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials.
- Increased application numbers by developing and implementing targeted recruitment strategies.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Conducted exit interviews for departing students, gathering feedback to improve overall admissions experience for future applicants.
- Developed efficient system for tracking application statuses, ensuring accurate information was readily available at all times.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Met with prospects and guardians to answer questions, discuss academics and provide tours.
- Improved student retention rates by collaborating with faculty and staff to develop support services.
- Evaluated applicant qualifications, ensuring fair consideration of all candidates based on academic merit and potential.
- Coordinated orientation activities for incoming students, providing welcoming environment that encouraged success from day one.
- Implemented strategies to increase student recruiting, engagement and retention.
- Spearheaded public relations efforts that resulted in increased media exposure and brand recognition.
- Developed and implemented targeted digital strategy to improve business performance.
- Identified industry benchmarks to measure success of key digital strategy areas.
- Managed and oversaw design of marketing material and promotional literature for organisation.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Managed relationships with key industry partners and implemented promotional initiatives to maximise marketing program performance.
- Continually maintained and improved company's reputation and positive image in markets served.
- Coached management team on effective communication tactics with staff and customers regarding organisation changes.
- Traveled to promote current programs and drive marketing through trade shows and industry conferences.
- Improved customer loyalty by developing targeted retention programs and initiatives.
- Collaborated with cross-functional teams to ensure consistent messaging across all marketing channels.
Marketing Executive
Trinity Institute
06.2020 - 11.2020
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Implemented strategies to increase student recruiting, engagement and retention.
- Maintained contact with accepted students throughout enrollment process, offering guidance and support as needed before arrival on campus.
- Facilitated campus tours for prospective students, showcasing college's facilities and resources.
- Increased application numbers by developing and implementing targeted recruitment strategies.
- Implemented recruitment methods designed to increase application pool within targeted areas.
- Met with prospects and guardians to answer questions, discuss academics and provide tours.
- Conducted thorough resume reviews, phone screenings, and in-person interviews to identify top candidates.
- Educated students on college admissions process and scholarship requirements.
- Worked closely with academic departments to ensure proper placement of incoming students into appropriate courses.
- Collaborated with marketing teams to create promotional materials that highlighted strengths of college programs offered.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
Student Support Officer
King's Own Institute
07.2019 - 06.2020
- Worked closely with student services & admissions teams.
- Oversaw auditing & pre-auditing of student files.
- Provided exceptional customer service when handling phone calls from prospective applicants seeking information about program offerings.
- Managed sensitive applicant data with strict adherence to privacy regulations while working cross-functionally within institution's teams.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed filing system, entered data and completed other admission related tasks.
- Established positive relationships with applicants to facilitate smooth transition from inquiry to enrollment.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Streamlined communication with prospective students for improved application completion rates by promptly responding to inquiries.
- Enhanced student enrollment rates by efficiently processing applications and maintaining accurate records.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
ServiceNow Administrator
Capgemini
05.2015 - 05.2016
- Spearheaded initiatives aimed at improving ITIL compliance within organisation using features offered by ServiceNow platform.
- Collaborated with cross-functional teams to develop efficient workflows for incident management.
- Maintained up-to-date knowledge of ServiceNow platform enhancements and applied them to improve business processes.
- Promptly responded to inquiries and requests from prospective customers.
- Increased team productivity by creating custom dashboards, reports, and performance metrics in ServiceNow.
- Worked well in team setting, providing support and guidance.
- Oversaw process of managing incidents, service requests, changes and other types of work items using ServiceNow platform.
- Worked on tickets raised by users through various channels such as self-service portal, emails, or mobile app by capturing relevant information about each ticket.
- Configured and customised ticketing process to align with organisation's workflows and requirements.
- Defined ticket types, configured forms and fields, set up assignment rules, established SLA's created automation workflows and, customised dashboards and reports to monitor ticketing performance and track key metrics.
- Oversaw and ensured security and compliance of ticketing data and managed integrations with other systems to facilitate seamless communication and data exchange.
Senior Practitioner
IBM
01.2013 - 12.2013
- Streamlined help desk operations by implementing effective ticket management system.
- Translated complex technical issues into digestible language for non-technical users.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Enhanced IT support with comprehensive documentation of common issues and resolutions.
- Participated in IT projects as needed, contributing valuable insights from frontline of user support operations.
- Implemented knowledge management initiatives, creating centralised repository for issue resolution best practices.
Senior Process Associate
Xerox
01.2012 - 07.2012
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Monitored and reported on process performance to verify compliance with established standards.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Managed critical projects, successfully meeting deadlines while maintaining high-quality outputs.
- Participated in special projects to increase productivity and make meaningful impact on company and mission.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
Information Technology Associate
Artech Infosystems
09.2010 - 11.2011
- Researched and identified solutions to technical problems.
- Implemented cybersecurity measures to protect sensitive company information from potential threats.
- Installed and configured operating systems and applications.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Resolved problems, improved operations and provided exceptional service.
- Meticulously maintained records documenting every step of the process for future reference or training purposes.
Senior Process Associate
Genpact
08.2008 - 09.2010
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Maintained knowledge of industry techniques, methods, and equipment to create competitive advantage leading to business growth.
- Skilled at working independently and collaboratively in team environment.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Identified issues, analysed information and provided solutions to problems.
Education
Master of Technology - Enterprise Systems & Business Analytics
Federation University Australia
Sydney, NSW 03.2019 - 08.2020
MBA - Project Management
Sikkim Manipal University
India 02.2013 - 10.2015
Bachelor of Science -
University of Jammu
India 03.2002 - 07.2005
Skills
Certification
Six Sigma Certificate
Timeline
Admin & Marketing Officer
JP International College
11.2021 - 06.2023
Marketing Executive
Trinity Institute
06.2020 - 11.2020
Student Support Officer
King's Own Institute
07.2019 - 06.2020
Master of Technology - Enterprise Systems & Business Analytics
Federation University Australia
03.2019 - 08.2020
ServiceNow Administrator
Capgemini
05.2015 - 05.2016
MBA - Project Management
Sikkim Manipal University
02.2013 - 10.2015
Senior Practitioner
IBM
01.2013 - 12.2013
Senior Process Associate
Xerox
01.2012 - 07.2012
Information Technology Associate
Artech Infosystems
09.2010 - 11.2011
Senior Process Associate
Genpact
08.2008 - 09.2010
Bachelor of Science -
University of Jammu
03.2002 - 07.2005
Similar Profiles
Rajashekar KYATHARajashekar KYATHA
Accounts Officer at JP international collegeAccounts Officer at JP international college
Megha Megha null
Teaching Intern at JP Training CollegeTeaching Intern at JP Training College
Tan Yen ChingTan Yen Ching
Accounting Clerk at JP SIGNATURE INTERNATIONAL SDN BHDAccounting Clerk at JP SIGNATURE INTERNATIONAL SDN BHD