Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ina Chen

Sydney,NSW

Summary

Hardworking and passionate professional with strong organisational skills eager to secure the Legal Officer position in the Legal, Governance and Risk Branch. Ready to help the team achieve company goals.

Overview

8
8
years of professional experience

Work History

Internal Dispute Resolution Specialist

TAL Life Insurance
07.2023 - Current
  • Manage business complaints in the legal team with a monthly closure of 15-20 complaints
  • Arrange initial contacts with complainants; review background and investigate complaints with internal business teams to finalise the outcome within timeframes governed under ASIC Regulatory Guide RG 271
  • Understand the resolution sought by complainants and provide reasonable outcomes in line with Policy terms and Life Insurance Code of Practice
  • Assess the complaint including root cause analysis and risk level and report to the internal governance team for ASIC data reporting
  • Provide ongoing learnings and feedback to the relevant business teams to improve service and technical skills.

Consultant

TAL Life Insurance
04.2022 - 07.2023
  • Managed insurance claims, namely Income Protection and Total and Permanent Disability with a porfolio size of 60
  • Reviewed underwritten files, Policies and Endorsements
  • Asessed claims eligibility and liability requirements against claimants background
  • Fulfilled company SLAs and maintained a high level of claim assessment standard on an ongoing basis
  • Achieved Delegated Authority in Income Protection and Total and Permanent Disability claims, which allowed me to admit claims up to a certain monetary threshold without sign-off.

Intellectual Property Law Graduate

Wallington Dummer Patents and Trademark Attorneys
01.2021 - 04.2022
  • Prepared and filed trade mark and patent applications with a portfolio size of 60
  • Trained paralegals in administrative duties
  • Participated in the management of a high-profile cosmetic trade mark case for misleading and deceptive conduct.

Complaints & Inquiry Line Officer

NSW Department of Communities and Justice; The Office of Legal Services Commissioner
01.2019 - 03.2022
  • Assisted the public with inquiries regarding conduct and services by legal practitioners and legal firms including billing, file ownership and handling, miscommunication and any other mishandling issues
  • Familiarised with Legal Aid NSW, Fair Work Commission, NCAT and certain legal community centre procedures.

Paralegal

Wallington Dummer Patents and Trademark Attorneys
01.2020 - 01.2021
  • Managed patent and trademark files with a portfolio size of 200
  • Performed administrative duties including opening physical and electronic files and daily diary and email management for senior and principal attorneys
  • Liased with foreign associates to file international trademarks and patents
  • Prepared briefs and court books for senior attorneys and barristers.

Paralegal

Firths Compensation Lawyers
02.2017 - 12.2018
  • Managed Income Protection and Total and Permanent Disability claims with a portfolio size of 100
  • Performed administrative duties including opening physical and electronic files and daily diary and email management for senior and principal attorneys
  • Prepared briefs and court books for senior lawyers and barristers
  • Translated for Chinese clients.

Education

Certificate of Admission -

Legal Profession Admission Board
Sydney
05.2022

Graduate Diploma of Legal Practice -

NSW College of Law
Sydney
02.2022

Bachelor of Law and Commerce (Accounting Major) -

UNSW
Kensington, NSW
2021

Higher School Certificate -

Sydney Girls High School
Surry Hills
2014

Skills

  • Advanced user of Microsoft Suite (Word, Powerpoint)
  • Certificate in Xero

Languages

English native speaker
Chinese intermediate speaker (Mandarin, Shanghainese)

Timeline

Internal Dispute Resolution Specialist

TAL Life Insurance
07.2023 - Current

Consultant

TAL Life Insurance
04.2022 - 07.2023

Intellectual Property Law Graduate

Wallington Dummer Patents and Trademark Attorneys
01.2021 - 04.2022

Paralegal

Wallington Dummer Patents and Trademark Attorneys
01.2020 - 01.2021

Complaints & Inquiry Line Officer

NSW Department of Communities and Justice; The Office of Legal Services Commissioner
01.2019 - 03.2022

Paralegal

Firths Compensation Lawyers
02.2017 - 12.2018

Certificate of Admission -

Legal Profession Admission Board

Graduate Diploma of Legal Practice -

NSW College of Law

Bachelor of Law and Commerce (Accounting Major) -

UNSW

Higher School Certificate -

Sydney Girls High School

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Ina Chen