Ina Gurung
Seven Hills,NSW
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
4
4
years of professional experience
Work History
Server Assistant Manager
Marina Bay Sands Expo And Convention Centre
Singapore
09.2023 - 01.2024
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Set and oversaw weekly and special event menu plans.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Managed food resources, memorized orders, and coordinated customer service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored food preparation, production, and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Developed and maintained courteous and effective working relationships.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Nursing Student
KK Women's And Children's Hospital
SINGAPORE
06.2023 - 08.2023
- Maintained personal growth and development through ongoing process of formal and informal education.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Effectively communicated with diverse populations of patients using active listening skills and empathy to build rapport during interactions.
- Collaborated with other health care professionals to establish optimal patient care.
- Collaborated with interdisciplinary team members to optimize patient outcomes through comprehensive treatment planning.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Participated in nursing care plan meetings and interdisciplinary team meetings to discuss ways of improving quality of care for patients.
- Educated family members and caregivers on patient care instructions.
- Supported nursing staff by performing routine tasks such as taking vitals, administering medications, and documenting patient information.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Worked alongside experienced nursing professionals to learn new procedures.
- Actively sought feedback from nursing staff and incorporated constructive criticism into personal practice for continuous improvement and professional growth.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Developed strong time management skills through effective prioritization of tasks, allowing for increased efficiency in the workplace.
- Cleaned and treated wounds to avoid infection and provide protection.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Participated in clinical rotations across various departments for well-rounded exposure to diverse nursing practices.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong communication and organizational skills through working on group projects.
- Participated in patient care conferences, contributing valuable insight and advocating for the needs of individual patients.
Server Assistant
Conrad Hotel
Singapore
11.2019 - 03.2023
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Assisted wait staff with timely food delivery and guest requests.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Arranged tables and chairs for special occasions and events.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Greeted customers and provided menus upon arrival to dining room.
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
- Addressed customer complaints and inquiries to verify satisfaction.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
Education
Bachelor of Science - Nursing
University of Technology Sydney
Australia, NSW12.2026
High School Diploma -
Nanyang Polytechnic
Singapore09.2023
Skills
- Critical thinking
- Customer Service
- Safe Food Handling
- Work Planning and Prioritization
- Team Leadership
- Managing Reservations and Large Parties
- Sales Promotion
- Load Balancing
- Calm and Pleasant Demeanor
- Time management and efficiency
- Dependable and growth mindset
Timeline
Server Assistant Manager
Marina Bay Sands Expo And Convention Centre
09.2023 - 01.2024
Nursing Student
KK Women's And Children's Hospital
06.2023 - 08.2023
Server Assistant
Conrad Hotel
11.2019 - 03.2023
Bachelor of Science - Nursing
University of Technology Sydney
High School Diploma -
Nanyang Polytechnic