Inaki Garcia
West Footscray ,VIC
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and loyalty. Skilled in relationship management and cash handling, I excel in fast-paced environments, driving service quality and operational efficiency. Leveraged hospitality and accommodation insights to significantly improve guest relations and team collaboration.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Bossy Beans
Carlton, VIC
10.2024 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Administrative Assistant
Multiclinica Dr Antonio Garcia
Guanajuato, Mexico
05.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Restaurant Manager
Argentina Express
Guanajuato, Mexico
06.2023 - 10.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Barista
Baristro Cafe
Guanajuato, Mexico
05.2022 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Sales Assistant
Moderof Shoes
Guanajuato, Mexico
05.2021 - 08.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor Of Laws - Law
Universidad Iberoamericana
Ciudad De MexicoCertificate IV New Business And Entrepreneurship - Business
Lonsdale Institute
Melbourne, VICHighschool - Humanities
Instituto Lux
Guanajuato, Mexico06.2023
Skills
- Personal hygiene
- Customer loyalty programs
- Cash Handling
- Guest Relations
- Professional Appearance
- Sales Techniques
- Relationship Management
- Food safety understanding
- Dining area maintenance
- Order Taking
- Cleanliness
- Service Quality
- Table Setting
- Memory retention
- Menu knowledge
- Soft drink service
- Food service promotion
- Food hygiene
- Upselling techniques
- Regulatory Compliance
- Hospitality and accommodation
- Point of sale system
- Check payment processing
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Result by completing Task with accuracy and efficiency.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Restaurant Waiter
Bossy Beans
10.2024 - Current
Restaurant Manager
Argentina Express
06.2023 - 10.2024
Administrative Assistant
Multiclinica Dr Antonio Garcia
05.2022 - Current
Barista
Baristro Cafe
05.2022 - 08.2022
Sales Assistant
Moderof Shoes
05.2021 - 08.2021
Bachelor Of Laws - Law
Universidad Iberoamericana
Certificate IV New Business And Entrepreneurship - Business
Lonsdale Institute
Highschool - Humanities
Instituto Lux