Inas Adil
Flemington,VIC
Summary
Reliable and upbeat in successfully promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication, with communication and perso- centred care skills. Eager to contribute to a dynamic team and support my community.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Youth Advisory Board Member
Asli
North Melbourne , Victoria
2024.08 - Current
- Analyzed data collected from interviews with youths regarding their experiences with various services or programs.
- Participated in community service projects to help youth in need.
- Facilitated discussions among board members on pertinent issues facing young people.
- Assisted in developing educational materials for use by schools, parents, and other stakeholders.
- Collaborated with other organizations to promote programs that benefit young people.
- Conducted surveys to identify areas of need within the local community's youth population.
Eye and Ear Hospital Concierge
Betty Tellis
Melbourne , Victoria
2024.07 - Current
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanour.
- Provided detailed information about the city's points of interest, transportation options, and other activities.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Responded promptly to patient call lights or requests for assistance.
- Monitored patient progress throughout treatments and reported any changes or concerns to physician staff members.
Retailer
Woolworths Group-Bigw
Melbourne Central
2022.11 - Current
- Assisted in the planning and executing special events such as holiday promotions or clearance sales to boost revenue
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Built customer loyalty and retention by delivering excellent shopping experiences
- Coordinated staff scheduling efficiently to ensure adequate coverage during peak business periods without exceeding labour cost limits
- Enhanced customer satisfaction by providing personalised assistance and product recommendations
- Stocked merchandise, clearly labelled items, and arranged according to size or colour
- Resolved customer complaints professionally, ensuring their satisfaction while maintaining company guidelines
- Managed efficient cash register operations
- Excellent communication skills, both verbal and written.
Project Manager
Young Australian People (YAP)
2021.10 - Current
- Negotiated and managed third-party contracts related to project deliverables
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance
- Provided detailed project status updates to stakeholders and executive management
- Facilitated workshops to collect project requirements and user feedback
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Continuity of Care for Future Mothers
.
Melbourne , Victoria
2023.01 - 2024.02
- Form partnerships with future mothers throughout their pregnancy by attending antenatal and postnatal appointments.
- The program facilitates developing interpersonal skills while caring for and supporting the woman (patient), and forming professional relationships with other healthcare professionals related to the care.
- Becoming the voice for the patient, ensuring all inquiries are responded to.
- performing examinations under professional nurse/midwife/doctor supervision
NYSF Science Youth Forum Supporter and Participant
NYSF
Melbourn , Victoria
2022.02 - 2022.11
- Tutored individual students who needed extra help understanding difficult concepts in math or science.
- Assisted teachers in creating hands-on projects for their classrooms that incorporated science concepts.
- Encouraged diversity within the classroom by providing resources on underrepresented groups in STEM careers.
Project Associate
Huddle
2022.01 - 2022.08
- Received budget greater than $2000, working in partnerships with other organisations such as UBUNTU, YAP, YLAB, City of Melbourne
- Provided ongoing cost and estimate analysis reporting and managed cost allocation
- Monitored project progress, identified risks and took corrective action as needed
- Developed and implemented project plans and budgets to ensure successful execution
- Focused on community aspects of the project to bring back community life pre-COVID times
- Set up and managed team meetings.
Kitchen Hand
Mount Alexander College
2019.08 - 2020.10
- Operated kitchen equipment in accordance with manufacturer instructions
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Loaded dishes, glasses and tableware into dishwashing machines
- Labeled and stored all food items correctly and checked expiration dates routinely
- Maintained high personal grooming standards and uniform presentation.
Education
Bachelor of Science - Health Science
Deakin University
Melbourne, VIC10.2026
VCE -
Mount Alexander College
Bachelor of Science - Dual Degree Midwifery And Nursing
Victoria University
Saint Albans, VICSkills
- Store management
- Time management skills
- Store Planning
- Exceeding Customer Expectations
- Project Management
- Verbal Communication
- Product Demonstrations
- Cash Handling
- Reliable and Responsible
- Adaptable and Flexible
- Team Leadership
- Patient Observation
- patient/person-centred care
- Prenatal care
- Postpartum Care
Certification
- Food handling certificate
- Tutoring certificate
Accomplishments
- Technology award
- English Award (x4)
- Best mentor certificate award. 2020 1. Mount Alexander College awarded me the English award twice in a year.
- Del King award and a scholarship
- Student leadership scholarship
- Student placement for Nursing and Midwifery at Royal Womens and MAMAs
- Hotham Bursary scholarship
- Hansard award from Member of Parliament
Timeline
Youth Advisory Board Member
Asli
2024.08 - Current
Eye and Ear Hospital Concierge
Betty Tellis
2024.07 - Current
Continuity of Care for Future Mothers
.
2023.01 - 2024.02
Retailer
Woolworths Group-Bigw
2022.11 - Current
NYSF Science Youth Forum Supporter and Participant
NYSF
2022.02 - 2022.11
Project Associate
Huddle
2022.01 - 2022.08
Project Manager
Young Australian People (YAP)
2021.10 - Current
Kitchen Hand
Mount Alexander College
2019.08 - 2020.10
Bachelor of Science - Health Science
Deakin University
VCE -
Mount Alexander College
Bachelor of Science - Dual Degree Midwifery And Nursing
Victoria University
- Food handling certificate
- Tutoring certificate
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