Inbal Osmo

A results-driven Client Partnership leader with over 20 years of expertise in account management, sales, and sales enablement within the IT ecosystem. I have a proven track record of enhancing partner and customer loyalty and retention in both established and dynamic SaaS environments. Leveraging exceptional communication and organizational skills, I excel in understanding customer needs and delivering impactful solutions that drive measurable business outcomes. With a strong ability to engage across all management levels, I thrive in both collaborative and autonomous settings. Passionate about embracing new challenges and achieving excellence, I am eager to apply my dedication, adaptability, and problem-solving skills to drive exceptional results for my partners.

• Demonstrated track record of developing strong credible relationships with internal stakeholders at N-able resulting in being the only Partner Success Manager to be promoted two years running.
• Influenced key stakeholders across the APJ region at Teradata to adopt a comprehensive staff training and success plan leading to the attainment of KPI's related improving staff skills training.
• Demonstrated and added a unique value service to customers by positioning the Data#3 customer success platform to all Infrastructure maintenance engagements. This not only captured the attention and respect of key stakeholders (internal and external) but also significantly reduced the resolution time of escalations.

Created and delivered the first APJ regional training plan across 5 areas in for Customer Service and Professional Services teams for the first half of 2014. By devising a tailored training program through collaboration with regional managers, this training plan was embraced and became the foundation for devising future programs across the region.

• Exceeded partner retention rates across APAC partner base by 10% and over 3 years achieved net retention rate of 100% or more. (N-able)
• Achieved month on month growth in customer engagement resulting in dramatic reduction in soft and hard churn (N-able)
• Retained all existing customers and grew recurring business by further 10% in NSW during my first year at Data#3. This was achieved because of the strength of the relationships developed with leading partners including Cisco, HPE, Checkpoint, IBM et al.
• Increased Federal Government agency adoption of a security platform by 20% by empowering my partners to become subject matter experts of the SaaS technology. (Covata).
• Retained and grew the deal value of a significant local council at Data#3 by introducing a platform to store and manage all their maintenance contract information and provide real-time data on the health of their IT environment. This resulted in the customer being able to seize control of their IT infrastructure contracts and be proactive in timely renewals or refreshes.
• Successfully delivered 80% of staff training requirements of the region by managing the diverse training demands of senior management and their teams across 5 areas in Asia Pacific / Japan. Worked in partnership with key stakeholders across the region to onboard staff and empower them with the right training. (Teradata).
• Improved speed to market by 18% through ensuring 100% compliance to training and induction programs and procedures across Asia Pacific / Japan. This coupled with the strong relationships created with colleagues across business units resulted in a substantial increase in employee participation and an improved organisation Net promoter score for Teradata.
• Created and co-delivered the first partner onboarding training for SafeShare, an on-premises and cloud-based data encryption solution.

From a young age, I was fortunate to live in different countries which exposed me to the wonderful world of different cultures and their people.

As I grew up in warm climates, much of my time was enjoyed appreciating nature and the great outdoors. This remains with me to this day.

As I have matured, the foundation of being exposed to wonderul cultures from across the globe has ignited my passion in cuisine.

I am passionate about active holidays that are immersed with wonderful cultural experiences and cuisines.