Indah Sari
Perth,WA
Summary
Dynamic professional with a proven track record at Wanslea Ltd, excelling in classroom management and special needs support. Adept at fostering engaging learning environments and implementing effective communication strategies. Recognized for creative problem-solving and delivering exceptional customer service, driving positive outcomes in both educational and sales settings. Skilled Customer Service Officer with experience in handling customer inquiries, complaints, and providing solutions promptly. Strong skills include problem-solving, active listening, and effective communication. Have contributed to enhancing customer satisfaction levels in previous roles by delivering high-quality service consistently. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Assistant Educator
Wanslea Ltd
Perth, WA
11.2020 - Current
- Facilitated classroom activities to ensure an engaging learning environment.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Supervised students during lunchtime, recess, and other breaks from classwork.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
Customer Service Officer
Smailng tour Bali
Denpaasar, BALI
06.2015 - 06.2016
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Led on- and off-site customer support teams across multiple time zones.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved customer issues in an efficient and timely manner.
- Collaborated with other departments within the organization on various projects.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Assisted customers with placing orders for products and services.
Sales and Marketing Officer
Bali wedding organizer
Denpaasar, BALI
01.2010 - 02.2013
- Developed and implemented effective sales strategies to increase customer base and profitability.
- Monitored competitor activities in the market and provided reports on trends or changes in the industry.
- Built relationships with key customers through regular contact via phone, email, and face-to-face meetings.
- Established and maintained consistent and vibrant corporate image through product lines, represented company at trade events and developed strategic relationships with key prospects.
- Created sales volume reports to reflect overall business trends and business vertical trends.
- Developed long-term relationships with clients through excellent customer service practices.
- Worked closely with clients to identify needs and challenges and provided solutions-oriented campaign themes.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Resolved customer complaints or inquiries promptly by providing appropriate solutions or alternatives within specified timelines.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Negotiated contracts with vendors or suppliers related to product and service delivery or pricing agreements.
- Coordinated with marketing teams to create promotional materials, such as brochures, flyers, and advertisements.
Education
Some College (No Degree) - Business Management
UNIKOM INDONESIA
Bandung - IndonesiaSome College (No Degree) - Mental Health Counseling
Australian College of Comunity And Care
QueenslandSome College (No Degree) - Early Childhood Education And Care
Kirana College
Sydney, NSWSkills
- Classroom management
- Lesson planning
- Special needs support
- Student assessment
- Behavioral intervention
- Effective communication
- Customer service
- Creative problem solving
- Time management
- Motivation techniques
- Verbal and written communication
- Active listening
- Sales strategy
- Customer feedback analysis
- Empathy and patience
- Positive Language Use
- Problem-solving aptitude
Timeline
Assistant Educator
Wanslea Ltd
11.2020 - Current
Customer Service Officer
Smailng tour Bali
06.2015 - 06.2016
Sales and Marketing Officer
Bali wedding organizer
01.2010 - 02.2013
Some College (No Degree) - Business Management
UNIKOM INDONESIA
Some College (No Degree) - Mental Health Counseling
Australian College of Comunity And Care
Some College (No Degree) - Early Childhood Education And Care
Kirana College
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