Cooper Ferguson
MISSION BEACH,Queensland
Summary
Hardworking and reliable employee with extensive background operating cash registers and restocking shelves and displays. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Highly organized, proactive and punctual. Works well within team settings
Overview
5
5
years of professional experience
Work History
Checkout Operator
Woolworths
MISSION BEACH, Queensland
11.2021 - 06.2023
- Learned roles of other departments to provide coverage and keep store operational.
- Answered store phone calls to provide general information and direct callers to desired departments.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
Checkout Supervisor
Woolworths
Nhulunbuy, Northern Territory
12.2019 - 08.2021
- Handled escalated customer complaints personally to maintain high satisfaction rates.
- Built, counted and broke down cashier drawers daily and diligently resolved discrepancies.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Verified customer age requirement for alcohol or tobacco purchases.
- Reconciled registers to prepare daily bank deposits.
Sales Assistant
Nhulunbuy Petroleum
Nhulunbuy, Northern Territory
03.2018 - 07.2019
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Computed purchases and received and processed cash or credit payment.
Education
High School Diploma -
Nhulunbuy High
Nhulunbuy, NT12.2020
Skills
- Honest and Dependable
- Problem-Solving
- Reliable and Responsible
- Customer Relations
- Loss Prevention
- Service Minded
- Team Collaboration
- People Skills
Timeline
Checkout Operator
Woolworths
11.2021 - 06.2023
Checkout Supervisor
Woolworths
12.2019 - 08.2021
Sales Assistant
Nhulunbuy Petroleum
03.2018 - 07.2019
High School Diploma -
Nhulunbuy High
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