Indeewari Jayakody
Noble Park,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
OPERATION SUPPORT ASSISTANT
ALLIANZ LIFE INSURANCE LANKA PVT LTD
Negombo , Sri Lanka.
02.2022 - 09.2024
- Handling customer inquiries and issues with utmost care and efficiency.
- Managing customer payments and ensuring seamless transaction processes.
- Addressing customer claims promptly and professionally.
- Providing support and guidance to agents to resolve any issues they encounter.
- Offering operational support to ensure smooth functioning of all processes & Walk-in Customer Servicing.
HR ASSISTANT
COURTAULDS CLOTHING DAMBADNIYA (PVT) LTD
Dambadeniya, Sri Lanka.
01.2019 - 01.2020
- Cultivated strong employee relationships to foster a positive work environment and retain top-performing talent.
- Skillfully handled employee grievances, addressing concerns and actively soliciting suggestions and feedback.
- Successfully managed all duties and daily challenges within the interview and hiring function, ensuring a seamless recruitment process.
- Conducted interviews to identify and hire suitable candidates aligned with the organization's values and objectives.
MANAGEMENT ASSISTANT
AUTOMOBILE ENGINEERING TRAINING INSTITUTE, ORUGODAWATHTHA
Colombo, Sri Lanka
01.2018 - 01.2019
- Provide all the academic information for the telephone,Managed telephone inquiries regarding academic information,Responded to phone queries from head office directors, instructors, inspectors, and district office personnel.
- Directed calls to relevant officers for efficient communication.
Education
ADVANCED NATIONAL DIPLOMA IN HUMAN RESOURCES MANAGEMENT - Human Resources Management
National Institute of Bussines Management
Colombo,Sri Lanka.07.2020
BACHELORS SOCIAL SCIENCES DEGREE OF ARTS -
University of Kelaniya
Kelaniya,Sri Lanka.01.2014
Skills
- Team work
- Leadership
- Coordinate
- MS- Office
Language skills
- English
- Sinhala
Relationship
Single
Personal Information
- Date of Birth: 01/11/1989
- Gender: Female
- Nationality: Sri Lankan
Nun Related Reference
- MR ANUSHA LIYANAGE, Senior Lecturer,Head of NIBM Matara & Galle Institute NIBM Sri Lanka,+94773290801
- MR NIROSHAN PERERA, Manager - Human Resources, Courtaulds Clothing Dambadeniya (Pvt) Ltd., +94 772007179, niroshan.perera@ccl.lk
Declaration
I declare the information furnished herein are true to the best of my knowledge and in the event of being selected for employment, I assure you of my earnest, sincere and professional services faithfully to your esteemed organization.
Timeline
OPERATION SUPPORT ASSISTANT
ALLIANZ LIFE INSURANCE LANKA PVT LTD
02.2022 - 09.2024
HR ASSISTANT
COURTAULDS CLOTHING DAMBADNIYA (PVT) LTD
01.2019 - 01.2020
MANAGEMENT ASSISTANT
AUTOMOBILE ENGINEERING TRAINING INSTITUTE, ORUGODAWATHTHA
01.2018 - 01.2019
ADVANCED NATIONAL DIPLOMA IN HUMAN RESOURCES MANAGEMENT - Human Resources Management
National Institute of Bussines Management
BACHELORS SOCIAL SCIENCES DEGREE OF ARTS -
University of Kelaniya
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