Yashika Juneja
Strathfield,NSW
Summary
Dynamic and results-driven professional with a comprehensive background in business administration, information technology, and customer service. Seeking to leverage my expertise in data analysis, customer engagement, and strategic communication as a Marketing Specialist at Brand Collective. Committed to utilizing my analytical skills and creative approach to drive effective marketing strategies and enhance brand visibility.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Shoewarehouse DFO
11.2022 - Current
- Enhanced customer engagement through exceptional service, contributing to increased brand loyalty and positive customer feedback
- Utilized analytical skills to monitor and manage stock levels efficiently, ensuring product availability aligned with customer demand trends
- Successfully resolved customer complaints, maintaining the store's reputation and fostering a positive brand image
- Contributed to the achievement of key performance indicators, including ATV, UTP, and KPI, through meticulous attention to customer needs and preferences
Customer Service Representative
JUST JEANS DFO
08.2022 - 04.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Boosted retail sales through effective product demonstrations and educating clients on proper application techniques.
Customer Service Representative
Jacqui E
06.2021 - 07.2022
- Managed cash register transactions accurately while adhering to company security procedures.
- Increased customer satisfaction by providing personalized fashion advice and recommendations.
- Collaborated with team members to achieve monthly sales targets, contributing to overall store success.
- Maintained up-to-date knowledge of current fashion trends to provide informed assistance to customers seeking guidance.
- Opened and closed cash registers by counting money, separating charge slips, balancing cash drawers and making deposits.
Customer Service Representative
Steve Costi's Seafood
10.2019 - 03.2020
- Ensured seafood orders were prepared with attention to quality and freshness, adhering to health standards
- Managed the start and end of day procedures, securing the premises and preparing for business operations
- Arranged displays and stock to enhance visual appeal and facilitate an intuitive shopping experience for customers
- Accurately recorded customer orders, offering recommendations and ensuring satisfaction with product selections
Education
MBA - Professional Accounting & Business Administration
Cim Institute
Sydney, NSWBachelor of Science - Business Information Systems
Australian Institute of Higher Education
SydneyDiploma - Information Technology
Skills
- Marketing Strategy
- Communication
- Strategic Planning
- Digital Literacy
- Customer Insight
- Analytical Proficiency
- Documentation
- Sales expertise
Disclaimer
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the abovementioned particulars.
References
- Rebecca Freeman, Area Manager, Shoewarehouse, 0407366794
- Jo Wilde, Store Manager, Shoewarehouse, 0405108973
Timeline
Customer Service Representative
Shoewarehouse DFO
11.2022 - Current
Customer Service Representative
JUST JEANS DFO
08.2022 - 04.2023
Customer Service Representative
Jacqui E
06.2021 - 07.2022
Customer Service Representative
Steve Costi's Seafood
10.2019 - 03.2020
Diploma - Information Technology
MBA - Professional Accounting & Business Administration
Cim Institute
Bachelor of Science - Business Information Systems
Australian Institute of Higher Education
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