Inderjit Singh Arora

• Provided high-quality customer service to optimize the customer purchase and payment process.
• Utilized web-based client information system (CIS) to analyze data for targeted customer outreach.
• Educated customers on available product options, enhancing the overall customer service experience.
• Investigated and resolved customer complaints, contributing to store reputation and customer retention.

• Responded to customer inquiries, delivering accurate and timely information on products, services, and company policies.
• Assisted customers with orders, returns, and issue resolution to ensure a positive customer experience.
• Managed a high volume of calls and emails with a professional and courteous demeanour.
• Utilized CRM software to record interactions, update customer information, and track issue resolution progress.
• Collaborated with cross-functional teams to address customer inquiries and resolve complex issues.

• Built client base from 0 to 70, achieved gross annual sales up to ₹ 6,00,000,00.

($ 1.2 million)

• Implemented Tally ERP / SAP systems, resulting in a 20% reduction in operational errors and a 15% increase in overall efficiency.
• Oversaw and managed key performance indicators ( KPIs ) metrics and reporting for all stakeholders, providing data-driven insights for decision-making.
• Vigilantly monitored and managed costs to optimize cost-effectiveness while maintaining service quality and customer satisfaction.
• Collaborated in the preparation of annual budgets for transport and warehouse operations, ensuring alignment with organizational goals and cost-effectiveness.