Inderpal Sanghera
Doonside,NSW
Summary
Objective: To leverage my 5+ years as Restaurant Manager, public speaking skills, and expertise in Driving and into transport industry as a public bus driver with CDC NSW and now working as a CSA and Customer Operations Team Member in Sydney Trains. Driven Customer Service Supervisor years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
14
14
years of professional experience
Work History
Train Control Decision Capture Support Officer
Sydney Trains
Sydney, NSW
02.2023 - Current
- I have gained extensive knowledge in data entry, analysis and reporting.
- I completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
- It strengthened communication skills through regular interactions with others.
- We applied effective time management techniques to meet tight deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- We have developed strong organizational and communication skills through coursework and volunteer activities.
- We have developed strong organizational and communication skills through coursework and volunteer activities.
Customer Service
SYDNEY trains
05.2020 - Current
- Visible and accessible always to provide,
- Provide customers with directions, train timetable etc., by using technology and station hubs
- Assist customer with enquires about the Opal Ticketing System
- Working at special event (Charismas, New Year’s Eve, and Easter Show etc.)
- Assist customer with disability (e.g., wheelchair ramps on and off from trains)
- Manage platform and train running, including crowd control
- Remove hazards to prevent slips, tips and falls
- Make announcements (PA)
- Work, health and safety claims
- (e.g., vomit, blood etc.)
- Manage Gates and arrays.
- Nurtured connections with established customers to identify new needs, match offerings and drive sales.
- Engaged customers with interesting, informative presentations to highlight benefits and overcome objections.
- Analyzed territory and market potential regularly to identify and capitalize on growth opportunities.
Bus Driver
Comfort Delgro Recharge
09.2016 - Current
- ENSURE their vehicle is clean and tidy and safe to drive there is no danger or anything broken
- Be clean and tidy, and be properly attired and wear enclosed shoes
- Behave with civility and propriety towards any intending passengers, passengers, other bus drivers and authorized officers
- Allow assistance animals or animals in training in their vehicle
- Deliver lost property to its owner, your operator or a police station
- Getting customer to their destination safely
- Helping people on wheelchair by using ramp to board and alight from bus
- Learned and followed school transportation procedures.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Followed schedules and routes to maintain timely arrivals and departures.
Warehouse Associate
Apollo Patios NSW
11.2015 - 12.2016
- Maneuvering vehicles into position for loading and unloading
- Loading and unloading vehicles using lifting and tipping devices
- Observing safety requirements when loading and unloading vehicles
- Making regular quality checks of vehicles to ensure they can be driven safely
- Manager
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Used pallet jacks to move items to and from warehouse locations.
Restaurant Manager
coolbaha, cafe
11.2009 - 12.2014
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Managed accounts payable, accounts receivable and payroll.
- Updated computer systems with new pricing and daily food specials.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Oversaw training of supervisors to develop leadership and customer service skills.
- Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence
- Ensuring that all café expenses are within budget and identifying ways to decrease operational costs
- Receiving delivered café supplies and verifying that the correct items and quantities have been delivered
- Taking inventory of café supplies and ordering new stock as needed
- Resolving customer complaints regarding food quality and customer service
- Suggesting new menu items based on customers' preferences and feedback
- Identifying strategies to retain and attract customers.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Education
Bachelor DEGREE - Arts
Guru Nanak Dev University Amritsir
Amritsir Punjab ( India )08.2004
Some College (No Degree) - Business Management, Business
Imagine Education Australia
Gold Coast QLDSkills
- Skills & Abilities
- Management
- Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients
- Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles
- Verbal and written communication, client & partner relationship management, business development, high touch customer service, attention to detail & organized, self-sufficient & proactive, client & partner hospitality, professional public speaking & presentation experience, ability to successfully to do my job
- Self-motivated, initiative, high level of energy
- Verbal communication skills
- Decision making, critical thinking, organizing and planning
- Tolerant and flexible to different situations
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Data Entry
- Issue and Complaint Resolution
- Understanding Customer Needs
- Customer Account Management
- Efficient and Detail-Oriented
- Order and Refund Processing
- Calm and Professional Under Pressure
- Verbal and Written Communication
References
References;
Christina Finegan (Customer Area Manager Hornsby Group)
Ph.; 0417486910
Malcolm Heel (Manager Apollo patios)
Ph; 0450045548
Ronnie (Owner of Coolabah Tree Café)
Ph; 0432804546
Melanie Semmens (Manager Comfort Delgro Recharge)
Ph;0286033022
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Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Train Control Decision Capture Support Officer
Sydney Trains
02.2023 - Current
Customer Service
SYDNEY trains
05.2020 - Current
Bus Driver
Comfort Delgro Recharge
09.2016 - Current
Warehouse Associate
Apollo Patios NSW
11.2015 - 12.2016
Restaurant Manager
coolbaha, cafe
11.2009 - 12.2014
Bachelor DEGREE - Arts
Guru Nanak Dev University Amritsir
Some College (No Degree) - Business Management, Business
Imagine Education Australia
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