Indi Mapleson
Longwarry,VIC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organised Fitness leader with 3 years of experience guiding diverse clients to successfully achieve health and wellness goals. Results-oriented and adaptable with passion for designing training and nutrition plans to maximize performance, improve endurance and increase overall wellbeing. Strategic thinker with exceptional health and wellness expertise.
Overview
8
8
years of professional experience
Work History
Undergraduate Exercise Scientist
Health Design
03.2023 - Current
- Deliver exercise programs to a wide caseload of special needs caseloads, Including prevention and treatment of chronic disease and illness
- Set up exercise spaces, equipment and performing maintenance checks on all equipment
- Administration duties, booking and rescheduling appointments, answering emails, filing and faxing referrals, taking payments, bookkeeping
- Liaising with clients', carers and patients to discuss treatment outcomes
- Assist Exercise Physiologist with delivery of complex cases and home-based visits
Trainer
Body Fit Training
01.2021 - Current
- Have knowledge about correct training techniques to promote a healthy, safe, and positive environment
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Assisted clients with personal fitness goals through realistic objectives.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Providing sales to potential new members and providing customer service
- Maintained fitness equipment such as free weights, cardio aids, and powered machinery.
Assistant Store Manager
Ozmosis Pty Ltd
01.2017 - 10.2022
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Stock control: Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Assistant Undergrad. Exercise Scientist
Hex Health
03.2022 - 05.2023
- Deliver exercise programs to a wide caseload of special needs caseloads, Including prevention and treatment of chronic disease and illness
- Set up exercise spaces, equipment and performing maintenance checks on all equipment
- Administration duties, booking and rescheduling appointments, answering emails, filing and faxing referrals, taking payments, bookkeeping
- Liaising with clients', carers and patients to discuss treatment outcomes
- Assist Exercise Physiologist with delivery of complex cases and home-based visits
Delicatessen Assistant
Coles Supermarkets
01.2016 - 02.2019
- Responsible for the department close
- Serve and assist customers
- Washing up, maintenance check of machinery and technology
- Stock Control
Education
Bachelor of Exercise and Sports Science/Bachelor of Nutrition Science -
Deakin University
Burwood, VICCertificate III/IV in Fitness -
Australian Institute of Personal Training
05.2020
Skills
- Ability to Work Under Pressure
- Ability to Work Independently and in teams
- Persuasive Selling
- POS Systems
- Upselling Strategies and Customer Assistance
- Exercise prescription, delivery and and evaluation skills
- Communicate effectively with clients
- Perform administration tasks
- CPR and Level 3 First Aid
- Victorian Drivers Licence
Referees
Joshua Whittaker
Hex Health
0413 242 833
Alana Adams
Victoria Police
0409 555 433
Trent Morrow
Core Control Performance
0407 684 616
Timeline
Undergraduate Exercise Scientist
Health Design
03.2023 - Current
Assistant Undergrad. Exercise Scientist
Hex Health
03.2022 - 05.2023
Trainer
Body Fit Training
01.2021 - Current
Assistant Store Manager
Ozmosis Pty Ltd
01.2017 - 10.2022
Delicatessen Assistant
Coles Supermarkets
01.2016 - 02.2019
Bachelor of Exercise and Sports Science/Bachelor of Nutrition Science -
Deakin University
Certificate III/IV in Fitness -
Australian Institute of Personal Training
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