Indi Snow
Coffs Harbour,NEW SOUTH WALES
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intake Officer
JMS Allied Services
05.2023 - Current
- Streamlined client intake process by implementing an efficient case management system.
- Improved customer satisfaction with timely and professional responses to inquiries.
- Manage a high volume of cases, prioritising workload for optimal efficiency.
- Coordinated with multiple departments to ensure seamless client onboarding experience.
- Maintained detailed records of all client interactions in a secure database system.
- Conducted thorough assessments of client needs and made appropriate service recommendations.
- Contributed to team success by consistently meeting or exceeding performance targets.
- Provide exceptional customer service by addressing concerns and answering questions promptly and professionally.
- Analyse trends in case data to identify areas for improvement within the intake process.
- Ensure compliance with relevant regulations by meticulously reviewing documentation for accuracy and completeness before submission.
- Participation in ongoing professional development opportunities to stay current on industry trends and best practices.
- Demonstrate adaptability when faced with changing policies or procedures, adjusting approach accordingly without compromising effectiveness.
- Observe strict confidentiality guidelines to properly secure information and data.
Intake Officer
Helping Hands Coffs Harbour
07.2023 - 12.2023
- Aided colleagues, managers, and customers through regular communication and assistance.
- Created, prepared, and delivered reports to various departments.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Prepared agendas and took notes at meetings to archive proceedings.
- Managed company schedule to coordinate calendar and arrange travel.
Hospitality Supervisor
Zambrero Coffs Harbour
10.2020 - 07.2023
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined operational efficiency by implementing effective scheduling and staff management practices.
- Elevated team performance through regular training sessions focused on customer service and communication skills.
- Boosted revenue with upselling techniques and promotions to guests.
- Optimized inventory control by conducting regular stock checks and maintaining accurate records for cost management purposes.
- Maintained high levels of cleanliness throughout the property, ensuring compliance with health regulations and company policies.
- Managed daily financial transactions accurately, reconciling cash registers and preparing bank deposits as needed.
- Conducted regular performance evaluations for team members, offering constructive feedback for improvement and celebrating success where appropriate.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
Hospitality Worker
KFC Coffs Harbour North
01.2019 - 07.2020
- Performed general cleaning tasks
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Education
HSC - 82.85 ATAR
Coffs Harbour Senior College
Coffs Harbour, NSW11.2022
Skills
- Critical thinking
- Analytical skills
- Organisational skills
- Decision-making
- Adaptability
- Attention to detail
- Customer service
- Effective communication
- Time management
- Conflict resolution
- Team Collaboration
Certification
- Working with Children's Check
- Police Check
- Infection Control Training
- Black Dogs Institutes Training - Mental Health at work
- NDIS Workers Screening Check
- NDIS Worker Orientation Module
- Certificate in participation of Foundations in Fetal Alcohol Spectrum Disorder (FASD)
- Customer Service Modules - Zambrero and KFC training
- Food handling and safety modules - Zambrero and KFC Training
References
Karina Babij
Ph: 0432 587 290
Peter Readett
Ph: 0499 267 776
Kieran George
Ph: 0408 084 542
Timeline
Intake Officer
Helping Hands Coffs Harbour
07.2023 - 12.2023
Intake Officer
JMS Allied Services
05.2023 - Current
Hospitality Supervisor
Zambrero Coffs Harbour
10.2020 - 07.2023
Hospitality Worker
KFC Coffs Harbour North
01.2019 - 07.2020
HSC - 82.85 ATAR
Coffs Harbour Senior College
- Working with Children's Check
- Police Check
- Infection Control Training
- Black Dogs Institutes Training - Mental Health at work
- NDIS Workers Screening Check
- NDIS Worker Orientation Module
- Certificate in participation of Foundations in Fetal Alcohol Spectrum Disorder (FASD)
- Customer Service Modules - Zambrero and KFC training
- Food handling and safety modules - Zambrero and KFC Training
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