Indi Thurling

• Responsible for scanning items, processing payments, and engaging with customers in the Checkouts and Assisted Checkouts area.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

• Promoted a positive atmosphere by engaging with customers and providing cheerful service.
• Assisted in food preparation and storage in the front and back of the store.
• Maintained a clean work environment; performed closing and opening duties.
• Made ice cream cones, milkshakes and other orders for customers according to their requests.
• Assisted in training new scoopers, offering guidance on techniques and company policies.

Customer service, taking orders, cash register, food preparation and cooking (speciality grill) and cleaning to high standard.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.
• Strengthened communication skills through regular interactions with others.