India Abdala
Deanside, VIC,NSW
Summary
Dynamic professional with extensive experience at Coles Supermarket, excelling in administrative support and customer relations. Proven track record in payroll management and enhancing office efficiency. Adept at fostering teamwork and delivering exceptional service, while implementing effective solutions to improve processes and drive satisfaction. Committed to continuous improvement and professional development.
Overview
17
17
years of professional experience
Work History
Administration Officer
Coles Supermarket
11.2024 - Current
- Assisted in maintaining accurate records and documentation for administrative tasks.
- Supported daily office operations by ensuring a well-organized environment.
- Coordinated schedules and appointments to enhance workflow efficiency.
- Managed correspondence, including emails and phone calls, to facilitate communication.
- Processed incoming and outgoing mail to ensure timely delivery of information.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Processed payroll for employees, ensuring timely and accurate compensation.
- Maintained employee records in payroll system, updating as necessary for accuracy.
- Responded to employee inquiries regarding payroll issues, providing effective resolutions.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Collaborated with team members to resolve discrepancies in records.
- Processed exception claims efficiently, ensuring compliance with company policies.
Customer Service Manager
Coles Supermarket
07.2022 - 02.2024
- Managed customer inquiries, resolving issues efficiently to enhance satisfaction.
- Trained team members on customer service protocols and best practices.
- Developed and implemented standard operating procedures for service excellence.
- Analyzed customer feedback to identify trends and improve service delivery.
- Coordinated scheduling and staffing to ensure optimal coverage during peak hours.
- Maintained accurate records of customer interactions in CRM system.
- Monitored performance metrics, providing insights for continuous improvement initiatives.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Teacher
Darul Ulum College of Victoria
01.2008 - 12.2019
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered a positive learning environment through effective classroom management techniques.
- Collaborated with colleagues to enhance instructional strategies and share best practices.
- Assessed student progress and provided constructive feedback to support academic growth.
- Mentored new teachers, facilitating professional development and integration into school culture.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Designed curriculum materials for special education students, facilitating inclusive learning.
- Increased parental involvement in students' education by organizing regular communication and events.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
Education
No Degree - Educational Leadership And Management
Coles Supermarket Head Office
Sydney, NSW06-2022
No Degree - Applied Psychology
ACAP
Melbourne, VIC07-2013
Bachelor of Islamic Study - Religion
Darul Ulum College
Melbourne, VIC12-2007
Skills
- Administrative support
- Office management
- Customer relations
- Payroll and budgeting
Accomplishments
- Achieved 6 star service to the customers over 20 weeks consecutively through effectively engaging my team in providing exceptional service.
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
Languages
Oromo
Full Professional
Arabic
Limited Working
Timeline
Administration Officer
Coles Supermarket
11.2024 - Current
Customer Service Manager
Coles Supermarket
07.2022 - 02.2024
Teacher
Darul Ulum College of Victoria
01.2008 - 12.2019
No Degree - Educational Leadership And Management
Coles Supermarket Head Office
No Degree - Applied Psychology
ACAP
Bachelor of Islamic Study - Religion
Darul Ulum College
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