Dynamic and results-driven employee with extensive experience in hospitality positions. Proven ability to deliver exceptional customer service while effectively multitasking in high-pressure environments. Skilled in front of house positions and maintaining operational excellence, with a strong focus on organisation and attention to detail.
Overview
2
2
years of professional experience
2028
2028
years of post-secondary education
Work History
Waitress
Sea Salt Cafe
Soldiers Point
03.2025 - 06.2025
Provided excellent customer service in a fast-paced dining environment.
Handled cash transactions accurately and processed payments swiftly.
Set up dining areas for special events, ensuring proper table arrangements.
Developed positive relationships with regular customers through friendly conversation.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Maintained a clean work station by restocking supplies, wiping down counters.
Checked back with customers throughout meal service to ensure satisfaction.
Head Waitress/Staff Supervisor
Mod Thai Nelson Bay & Shoal Bay
Nelson Bay
03.2023 - 06.2025
Trained and mentored new staff on restaurant procedures and standards.
Coordinated with kitchen staff to ensure timely and quality food service.
Simultaneously handled cash register operations, online and phone call order systems, booking management and table allocation in extremely busy periods.
Provided managerial services duties in absence of owner, including the overseeing staff, creating rosters and supervising restaurant operation.
Handled customer inquiries and resolved issues promptly and professionally.
Maintained cleanliness and organisation of dining and front of house areas throughout service hours.
Greeted customers, answered questions, and made recommendations with a concise knowledge of menus.