India Caddy

A great opportunity came up to join the Australian Open (AO) on a six-month contract within their event workforce team. After seven years at Wimbledon, taking on a coordinator role again felt like a step back, but it also seemed like the perfect time to experience a new event. Plus, exploring Australia has always been a dream of mine.

• Lead for DE&I recruitment for the AO, collaborating with local charities to help their service users secure employment opportunities.
• Developed a project planning tool for the recruitment team using a Gantt chart, improving communication and ensuring that all projects stayed on track
• Organised and hosted assessment centre events for over 1,000 candidates, managing all logistics including liaising with venue partners, handling candidate and presenter communications, and coordinating activities during the sessions.
• Arranged flights and accommodation for the workforce team for all interstate events.
• Created actionable insights using Airtable to collect feedback and drive continuous improvements for future events.
• Qualified Mental Health First Aider and Wellbeing Champion

In this role, I was covering maternity leave for my manager (Recruitment Manager) and led on the recruitment of over 2,000 employees for Wimbledon.

Key responsibilities included:

• Manage a team of two direct reports, overseeing their daily tasks, setting clear goals and expectations, and providing guidance and support to ensure they were set up for success.
• DE&I lead for all event recruitment including organising and hosting recruitment events in South West London to promote career opportunities at Wimbledon.
• Collaborated with Senior Managers and Directors to manage headcount and budgets across various teams, ensuring alignment with organisational goals.
• Served as the primary point of contact for all managers within the event workforce, providing support and guidance on staffing and operational needs.
• Proactively address and resolve issues as they arise, taking swift action when things don’t go to plan, such as when employees drop out or fail to show up for work.

Alongside my day to day role at Wimbledon, I also acted as the Transport Workforce Lead for over two years, responsible for the workforce planning and recruitment of 420 transport colleagues at Wimbledon:

• Collaborated with the Head of Transport and Finance to strategically plan workforce needs.
• Created an effective communication plan to engage new and returning employees with The Championships, from application through to start date.
• Efficiently screened a high volume of applications, ensuring a consistent and streamlined process
• Managed the full hiring process for both new joiners and returning employees, ensuring a seamless experience
• Created and communicated shift patterns based on operational requirements, ensuring clear communication with all colleagues
• Served as the first point of contact for all employee queries, offering support and resolution.

• Oversee the onboarding process for new joiners, including drafting and issuing employment contracts, conducting right-to-work checks, creating HRIS profiles, distributing benefits information, and setting up employees on the payroll system.
• Make strategic recommendations to enhance the candidate experience, with a particular emphasis on promoting diversity and inclusion.
• Leading on the accreditation process for all temporary staff working at The Championships.
• Supporting the induction of staff for The Championships through the delivery and coordination of a standardised induction process for both new and returning staff.
• Collaborate with the Payroll team to ensure staff are paid correctly and on time.
• Responsible for providing a pro-active HR recruitment service to support the year-round business.
• Providing advice and support to managers on HR policies and procedures, equal opportunities and terms and conditions of employment.
• Manage the recruitment inbox, efficiently handling all incoming queries related to employment at The Championships.

• Provided administrative support to the HR team with a focus on learning and development initiatives.
• Lead the digitalisation and redesign of administrative processes, including onboarding packages.
• Project lead for the creation and implementation of materials aimed at attracting and retaining top talent.
• Managed and updated data within the HRIS, ensuring accurate and seamless reporting.
• Managed four Outlook inboxes daily, ensuring all emails are responded to in a timely manner.

• Registered visitors, guests and contractors upon arrival, providing access passes.
• Greeted guests and clients with warmth and professionalism.
• Sorted and distributed incoming mail to correct recipients throughout busy office environments.
• Responded promptly to telephone enquiries from clients and guests.