India Chambers

· Developed and implemented Safe Work Instructions across high-risk Council activities (e.g. animal management), improving WHS compliance.

· Coordinated delivery of Council’s Customer Violence & Aggression (CVA) education initiative, including internal learning tools and campaign resources.

· Designed and reviewed environmental and emergency response procedures including lockdown protocols and mould remediation processes.

· Support Council safety activations (e.g. Safe Work Expo, R U OK? Day), integrating WHS with cultural engagement.

• Delivered educational programs across waste, sustainability, and conservation topics to diverse community groups.
• Support environmental community volunteer programs, workshops, and events — including WaterFest, SPARK: In a World of My Own and various tree planting events — to support Council’s strategic goals and enhance nature conservation and the value of public green spaces across the city.
• Build relationships with local stakeholders and implement feedback-informed improvements to public engagement activities.
• Streamlined internal communication workflows by developing shared inbox protocols, enhancing team-wide efficiency.

· Provided support to the Manager, People and Culture including acting as a primary liaison to senior management, elected representatives, and council staff, as well as external stakeholders (government and non-government).

· Co-managed portfolio projects including diversity programs, enterprise bargaining, and uniform branding refresh.

· Prepared high-quality reports, correspondence, agendas, meeting minutes, and briefing materials for the CEO and General Manager in line with Council style standards, consistently delivering to tight deadlines.

Delivered governance-focused administrative support by coordinating updates to risk registers, policies, procedures, delegations, and audits, ensuring compliance with organisational requirements in a timely and efficient manner.

• Supported project governance across planning, scheduling, and contractor safety compliance.
• Developed efficiency improvements and identified funding streams for workforce capability development.

• Facilitated internal audits, developed response documentation, and supported continuous improvement initiatives.
• Implemented automated customer feedback tracking tools to refine stakeholder engagement.
• Range of Previous Roles
• Client facing coordination
• Regional based roles
• Management of diverse stakeholders