Summary
Overview
Work History
Education
Skills
Timeline
Generic

India Coubrough

Craigieburn,Victoria

Summary

Detail-oriented Bookkeeper and Administration Manager with almost 3 years experience in payroll, administration, accounts payable and receivable. Currently studying and looking for a job opportunity to further grow in the industry.

Overview

6
6
years of professional experience

Work History

Bookkeeper / Business Administration Manager

Penny For Pound
08.2021 - Current


  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Assisted with budget preparation and monitoring, contributing to better expense control.
  • Generated detailed financial reports for management review, facilitating informed decision making.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Analyzed financial data to identify trends and potential areas for improvement or cost savings opportunities.
  • Kept up-to-date on changes in relevant regulations or industry best practices, applying this knowledge appropriately within the scope of bookkeeping responsibilities.
  • Reported financial data and updated financial records in ledgers and journals.
  • Identified accounting errors when cross-referencing documents and database information.
  • Developed and implemented procedures to improve accounting efficiency.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Implemented new accounting processes to decrease spending and work flow downtime.
  • Improved operational efficiency by streamlining business processes and implementing cost-saving measures.
  • Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
  • Oversaw HR training, coaching, mentoring and staff retention.
  • Developed strategic plans and initiatives.
  • Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Improved payroll accuracy by thoroughly reviewing timesheets and addressing discrepancies.
  • Assisted in the development of company-wide payroll policies and procedures to standardize processes and improve overall efficiency.
  • Conducted regular audits of payroll processes to identify areas for improvement and maintain best practices.
  • Successfully transitioned the company to a new payroll service provider by coordinating data migration efforts and training staff on new processes.
  • Applied knowledge of regulations, employment law, and tax code to keep operations in compliance with applicable standards.
  • Performed data entry tasks and maintained accurate records of employee payroll information.

Retail Store Manager

Various
09.2017 - 07.2021
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.

Education

Certificate IV - Accounting And Bookkeeper

Monarch Institute
12.2024

Skills

  • Accounts Receivable and Payable
  • Customer Relations
  • Payroll Processing
  • Problem Solving
  • Debt Collection and Credit Management
  • Attention to Detail
  • Organizational Skills
  • Time Management
  • Interpersonal Skills
  • Data Entry Accuracy
  • Financial Analysis
  • Financial Reporting
  • Advanced Computer Skills
  • MS Suite Experience
  • Cash Flow Management
  • Bank Reconciliation
  • Experience using platforms such as Employment Hero, Xero, and Deputy
  • Processing Superannuation
  • Payroll Preparation and Processing
  • Vendor Relationships
  • Team Development
  • Employee Training
  • Team Leadership
  • Recruitment and Hiring
  • Work Planning and Prioritization

Timeline

Bookkeeper / Business Administration Manager

Penny For Pound
08.2021 - Current

Retail Store Manager

Various
09.2017 - 07.2021

Certificate IV - Accounting And Bookkeeper

Monarch Institute

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