India Delamere

• Manage the day-to-day operations of the IPA placement, including staff rostering, administration, and budgeting.
• Lead a team of Therapeutic Care Workers and support them in ongoing professional development.
• Trained new staff members on house procedures, policies, and best practices for providing quality care to young people.
• 24/7 on call support within the organisation.
• Collaborate with external stakeholders, such as caseworkers, social workers, counsellors, and community organisations, to ensure seamless service delivery.
• Overseeing all OOHC documentation within the IPA placements.
• Running team meetings and reflective practices.
• Supporting family time and contact. Masking sure youth workers within the program follow family contact schedules and provide respectful communication with family members.
• Completed leadership training within the organisation.
• Completed OOHC house induction, buddy shift and medication training when onboarding new staff.
• Completed monthly supervisions with staff within my team.
• Completed Matung Wannay Practice Framework training.

• Provided therapeutic care for young people in IPA placements.
• Completed progress notes and OOHC incident reports with a high standard.
• Supported young people with connecting with their indigenous culture and families.
• Family preservation experience with helping vulnerable families within their home to be able to provide the best care for their children.
• Supported clients'' emotional well-being through empathetic listening and implementing behavioural strategies personalised for the young person in their behavioural support plan.
• Ensuring the young person's home feels welcoming and allowing the young person to decorate their home. Making sure their home does not feel clinical.
• Using hurdled help to support young person with routine and chores within their home.
• Transporting the young person to Allied Health appointments, medical appointments when required.
• Attending team meetings and reflective practices.
• Completing required OOHC documentation during shift.
• Provided individualized support to clients, enhancing therapeutic engagement and promoting emotional well-being.
• Collaborated with multidisciplinary teams to develop and implement personalized care plans for diverse populations.

• Built a rapport with vulnerable clients in person and over the phone to provide the best service and care for them.
• Helped senior leaders with setting meeting rooms for important meetings with stakeholders.
• Provided a high standard of administrative skills in day to day operations required for my role.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Provided administrative support to all teams within the organisation.
• Monitored different email accounts and organised daily for different sectors and teams.
• Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
• Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
• Completed Lifeline training of managing challenging situations and accidental counsellor.
• 100% completed CALM training.
• Mental Health First Aid certificate completed.

• Maintained energy and enthusiasm in fast-paced environment.
• Completing new referrals for Foster Carers .
• Maintained relevant spreadsheets and assisted with uploading and filing documents on Carelink.
• Assisted with both Foster Care and Residential Child & Family Intake Panels by taking meeting minutes.
• Assist the intake team with managing and monitoring the Child & Family Intake inbox.

• Managed executive calendars & Inboxes.

• Coordinated meetings and work schedules for staff teams and executives.

• Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
• Answered telephones to take messages or redirect calls to appropriate colleagues.
• Managed daily tasks within the office by supporting the continuous delivery of excellent services and care.
• Word processing software to create proposals, letters and emails Improved office organisation by developing a filing system and customer database protocols.