India Masih
Melbourne,VIC
Summary
India is a dynamic and results-oriented professional, excelling in customer service and exceptional communication. Adept at resolving issues efficiently while remaining calm under pressure. Recognized for coordinating impactful customer experiences through effective problem-solving and understanding customer needs.
Overview
2
2
years of professional experience
Work History
Event Hostess
Wellineux
Melbourne, VIC
02.2025 - Current
- Assisted with customer requests and ensured customers' satisfied outcomes.
- Working in a team environment to create a multi-layered customer experience, and ensuring excellent customer feedback.
- Coordinated activities to celebrate significant dates, like International Women's Day, NAIDOC Week, and Daffodil Day, and ensured that suppliers met customer needs.
- Prioritized and organized tasks to efficiently accomplish service goals in a fast-paced environment with changing needs.
- Managed time effectively to ensure tasks were completed on schedule, and deadlines were met, meeting KPI goals.
Customer Service Consultant
Stella consulting
Melbourne, VIC
01.2023 - 12.2024
- Monitored customer satisfaction levels through surveys and feedback forms.
- Responded to customer requests, and assisted in customer proposals and lead generation to ensure sales targets were met.
- Helped respond to public tenders and delivered market research to understand customer needs and business problems relating to different industry requirements.
- Managed time effectively while multitasking multiple tasks simultaneously.
Education
High School Diploma -
AliceMiller
Melbourne, VIC12-2024
Skills
- Customer service
- Exceptional communication
- Calm under pressure
- Flexible and adaptable
Affiliations
- Assist in charity events for International Women's Day and Clean Up Australia day
- School Clean-Up Leader responsible for overseeing and ensuring that students efficiently maintain the cleanliness of the school each afternoon.
- Mentored junior students to help them navigate personal and school related problems.
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Event Hostess
Wellineux
02.2025 - Current
Customer Service Consultant
Stella consulting
01.2023 - 12.2024
High School Diploma -
AliceMiller
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