India Mears
Tenerife, ,QLD
Summary
I believe I am the best person for this role as I am a quick thinker, and willing to expand my knowledge as an AO3. I have shown initiative and the ability to learn the relevant skills, to perform my duties throughout my Current role in the Telehealth Department.
When working in a team i often led new employees and individuals effectively and developed their talents in my pervious place of work as a section waiter .
I have adapted to the needs of the customers within the hospitality industry especially in Hellenika, for the past 10 years. Which has to be a success in my Current Role in the Cancer Care unit, as i feel as though i work hard strive for the best out come for patients and collages around me.
I would hope to gain new skills and learn the processes and procedures such as MOSAIQ, Medirecords and Winscribe, given the opportunity to work
within the Royal Brisbane Women’s Hospital.
Overview
10
10
years of professional experience
Work History
Administration Officer - Cancer Care Services
Royal Brisbane Women's Hospital
02.2023 - Current
- Taking and ensuring all incoming calls were answered promptly in a professional manner.
- uphold metro North's core values
- Booking and scheduling appointments using ESM , IEMR
- Checking in and Out Patients efficiently
- navigating the virtual clinic
- liaising with doctors and nurses
- competent in HIBSCUS
- Updating patient information using HIBSCUS
- liaising with Doctors and Nurses
- Making and printing Daily Appointment Reports
- organising upcoming booking slips into folders
- Booking and Scheduling charm Appointments
Section waiter
Helleinka - Calile Hotel James St
07.2020 - 01.2023
- Dining for 350 people including poolside
- Using POS system
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Trained new servers on restaurant policies and procedures.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Barista
Rydges Melbourne, Locanda
11.2018 - 02.2020
- 3 years’ experience
- Waiting tables
- Opening of the restaurant for breakfast
- Host - checking in the guests
- Running a PDR event
- Maintaining the breakfast buffet throughout service
- Working in the bar
- Conferencing & events: Assist in function operations (including weddings, sit down dinners, day meets and cocktail parties)
Basilico Restaurant, Barista
05.2017 - 02.2020
- Waiting tables
- Opening and closing of the restaurant
- Working the bar and serving alcoholic beverages
- Cash handling
- Training new staff members
Barista
Journeys Kitchen & Bar
09.2016 - 04.2017
- Training junior members
- Waiting tables (looking after own section)
- Cash handling
- Cleaning and maintenance
- Serving of alcoholic drinks
- Opening and closing of the restaurant
Customer service
Dark Horse Coffee Shop
03.2013 - 09.2016
- Cash handling
- Cleaning and maintenance
- Assisting barista with cold drink preparation
- Assisting chef with food and meal preparation
- Waiting tables
- Opening and closing Coffee shop
Education
Southbank Cert III hospitality Responsible service of Alcohol Certificate -
TAFE
Hospitality Cert II - undefined
St Augustine’s College
2016
undefined
Springfield Central State High School
2013
undefined
Te Awamutu Intermediate School
2012
Skills
- Multitasking
- Great customers
- Quick thinker
Transferable
- Conflict Resolution
- organised
- computer knowledge
- Ability to work well with others
SKILLS
Computer
ESM
iEMR
Charm
Virtual clinic
Hibiscus
Discem Reporting
POS - Point of Sale Systems
References
RBWH
Alyece Pooley
Supervisor - Administration services
Cancer Care
(07) 3646 0496
Alyece.Pooley@health.qld.gov.au
RBWH
Ashlea Chalker
Manager Administration Services -
Cancer Care
(07) 3646-1413
Ashlea.Chaker@health.qld.gov.au
Hugh Strong
Personal Reference
0427 718 519
Timeline
Administration Officer - Cancer Care Services
Royal Brisbane Women's Hospital
02.2023 - Current
Section waiter
Helleinka - Calile Hotel James St
07.2020 - 01.2023
Barista
Rydges Melbourne, Locanda
11.2018 - 02.2020
Basilico Restaurant, Barista
05.2017 - 02.2020
Barista
Journeys Kitchen & Bar
09.2016 - 04.2017
Customer service
Dark Horse Coffee Shop
03.2013 - 09.2016
Southbank Cert III hospitality Responsible service of Alcohol Certificate -
TAFE
Hospitality Cert II - undefined
St Augustine’s College
undefined
Springfield Central State High School
undefined
Te Awamutu Intermediate School
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