Summary
Overview
Work History
Skills
References
Timeline
Generic

India Rebelo-Penny

PERTH,WESTERN AUSTRALIA

Summary

In any working environment, I am professional and reliable and always demonstrate positive attitudes. I can work independently and in a team environment which allows for tasks to be completed. I can communicate and gain rapport effectively with a diverse range of people at all levels of the business. My sound communication and interpersonal skills have enabled me to apply effective customer service practices within the workplace to achieve service delivery and key performance indicators. I can grasp new tasks quickly and this allows me to carry out the rolls and responsibilities of the position. I believe that my drive and my transferable skills will allow me to effectively pursue a career within this industry while allowing for further growth and development in my career pathway.

Overview

3
3
years of professional experience

Work History

Customer Care Consultant

Blackwoods
10.2023 - Current
  • Resolved customer complaints regarding products or services in a timely manner.
  • Investigated cases where customers were not satisfied with their purchases or services provided.
  • Liaising with account managers to align with customers fixed contracts rates as well as adjusting gross profit margins to win sales.

  • - provide exceptional customer support, including responding in a professional and timely manner.
  • - empathise with customers to meet needs and reccomend products.
  • - communicate with third parties such as vendors, warehouse and account managers to help align customers needs and contracts.
  • - Utilising Blackwoods website to recommend products to suit customers needs.
  • - Utilise Finops (software app) to provide quotes and orders for customers.
  • - Generating & amending tax invoices to correct accounts.
  • - Utilisation of freight companies such as Foxline, PEP, Alcoa to track consignments and provide ETAs for customers, as well as arranging returns and generating credits for customers.
  • -

Sales Representative (Casual)

Invictus United
01.2023 - 01.2023
  • Provided exceptional customer service, building a strong rapport with the customers to ensure execution of the client's strategic vision
  • Promoted charitable organisations by implementing sales and marketing strategies through various face to face interactions
  • Maintained current knowledge of products, plan prices, promotions, and service features
  • Completed all administrative tasks relevant to the sale, including customer contracts as well as meeting with existing customers to review current services
  • Developed and maintained effective relationships with the customer base, resulting in new opportunities and expanding sales
  • Responsible for achieving sales targets and meeting KPIs, ensuring daily sales tracking.

Waitperson (Casual)

The Cray Restaurant
01.2023 - 01.2023
  • Ensured the highest level of customer service was delivered, by effectively communicating with the customers and providing an exceptional dining experience
  • Delivered a fast, friendly, and accurate service of food and beverages, attending to the customer's needs
  • Addressed any customer concerns or complaints by communicating calmly and professionally and if required liaised with relevant staff members/management
  • Continually promoted teamwork to achieve restaurant goals, ensuring that assigned tasks were performed in a timely manner
  • Assisted and supported staff members as required, demonstrating consideration for correct procedures
  • Maintained a high level of cleanliness and hygiene, adhering to all health legislations and procedures
  • Promoted a safe workplace by recognising hazards and promoting general work, health, and safety practices.

Waitperson (Casual)

Crinitis
01.2023 - 01.2023
  • Provided a high level of customer service, including greeting guests as they arrived and seating them in keeping with their preferences
  • Take food and beverage orders accurately including any special requests, and answered any inquiries about food and beverage items on the menu
  • Provided customers with information on daily specials and maintained current knowledge of the menu
  • Operation of the cash register, involving processing cash, EFTPOS and credit card payments
  • Delivered orders and ensured customers were satisfied with their food orders, beverages, and service
  • Maintained the table setting, including removing dishes and ensuring tables were cleared appropriately
  • Addressed any customer concerns or complaints in a polite and professional manner and as required liaised with appropriate staff/management
  • Maintained a high level of cleanliness and hygiene, adhering to all health, work, and safety legislations.

Ride Attendant (Casual)

Adventure World
01.2021 - 01.2022
  • Provided exceptional customer service, greeting guests with a warm and welcoming smile as well as providing information to guests on products and services
  • Responsible for attending to both mechanical and non-mechanical rides & slides, ensuring the safety and welfare of guests using all park attractions
  • Performed routine inspections, maintenance, and troubleshooting of amusement park rides to ensure optimal working conditions
  • Dealt with large crowds and diverse groups of people, effectively resolving inquiries, resolving complaints, and managing wait times
  • Adaptable to working in a dynamic outdoor environment, in unpredictable conditions, such as the weather, as well as accommodating special requests.

Skills

-Able to physical and mentally adapt to new environments and people

- Communication and customer service skills

- Reliability: Easy to count on

- Skilled in problem solving and showing empathy towards customers

- Organised and show up on time to meetings and shifts

- focus on task at hand

References

Karen Harris (current Blackwoods team leader)

0428 378 860

Timeline

Customer Care Consultant

Blackwoods
10.2023 - Current

Sales Representative (Casual)

Invictus United
01.2023 - 01.2023

Waitperson (Casual)

The Cray Restaurant
01.2023 - 01.2023

Waitperson (Casual)

Crinitis
01.2023 - 01.2023

Ride Attendant (Casual)

Adventure World
01.2021 - 01.2022

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