India Richardson
Brisbane,QLD
Summary
I am skilled in customer & client relations and conflict resolution, adept at fostering positive experiences and streamlining processes for efficiency. Over many years of professional experience I have developed extensive interpersonal skills demonstrating exceptional organizational and problem-solving abilities. I am a reliable and punctual team member with proven skills in coordinating and managing needs with care and compassion. I am highly organized, efficient and hardworking with great communication and multitasking abilities. With over 10 years’ experience in hospitality and customer service, I am proficient and confident in working both autonomously and as part of a team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Reception, Administration and Event Management
Diffuszed Studios
01.2022 - Current
- Promoted events through strategic marketing efforts, increasing overall attendance and engagement.
- Streamlined event registration processes for increased attendee convenience and reduced wait times.
- Assisted in creating visually appealing promotional materials for various events.
- Provided on-site support during events by attending to guest needs quickly and professionally.
- Contributed to the development of memorable event themes, enhancing the overall aesthetic appeal and atmosphere.
- Collaborated with team members to achieve seamless event execution, incorporating diverse perspectives and expertise.
Retail Worker
Serendipity Op Shop
01.2021 - 04.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Market Researcher
Q&A Market Research
06.2016 - 04.2017
- Recorded accurate respondents' answers during interviews for future reference.
- Managed multiple research projects simultaneously while maintaining strict deadlines, ensuring successful project delivery.
- Collaborated with cross-functional teams to ensure consistent messaging and branding across marketing materials.
- Assisted in the development of company-wide strategic plans by providing critical input on current market conditions.
- Met with supervisor to determine project scope, outline deliverables, or timelines and create action plan.
- Streamlined data collection processes, resulting in more efficient and accurate market research reports.
Bartender, Gaming Attendant
Hotel Indooroopilly
06.2013 - 12.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed Gaming Room and Sports Bar
Bartender
Royal Exchange Hotel
06.2013 - 12.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor of International Business (partial) - Economics
Queensland University of Technology
Brisbane, QLDSkills
- Customer Support
- Data Entry
- Customer Focus
- Inbound Call Management
- Customer Relations
- Conflict Resolution
- Building rapport
- Problem-solving
- Basic Animal Care
Certification
SITHFAB009A - Responsible Service of Alcohol
Training Solutions Australia – Received 2012, Renewed 2015
SITHGAM006A - Responsible Service of Gambling
Training Solutions Australia – Received 2012, Renewed 2015
SIR20207 - Certificate II in Retail Operation
McDonald’s Australia Ltd – Received 2010
Working with children card (Blue Card)
Timeline
Reception, Administration and Event Management
Diffuszed Studios
01.2022 - Current
Retail Worker
Serendipity Op Shop
01.2021 - 04.2022
Market Researcher
Q&A Market Research
06.2016 - 04.2017
Bartender, Gaming Attendant
Hotel Indooroopilly
06.2013 - 12.2016
Bartender
Royal Exchange Hotel
06.2013 - 12.2016
Bachelor of International Business (partial) - Economics
Queensland University of Technology
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